I'm not allowed to say something positive according to Martin 3030. As consumer's we have the right to complain, but not if it's unfounded!! Insurance isn't a saving's policy!!! I'm sorry you see it like that!!!!!!!

So as per your last message, i'm not allowed to voice my opinion? What's not consistent about the above? You're blaming someone for 'expecting' to have your software replaced. I specifically looked for an Insurance Provider that does cover software, believe me, you will not find one.

Duh! I had Ival replace my lap-top after a nasty burglary, if you'd bothered reading your policy wording, you'd have found out you weren't covered for software!!!!! Don't blame them for you not bothering to read your policy!!!!

I've seen a few negative comments about this Insurance replacement service, and wanted to put my two pennies worth in. I experienced a nasty burglary 18 months ago and had quite a few of my possessions stolen. I phoned Norwich Union, and they appointed Ival as the team to replace my electrical goods. Although i was surprised at how they asked for a lot of proof for items that i'd had for years, they were efficient, quick and kept in regular contact with me. I eventually had all the goods stolen, replaced, and was more than happy with the service that they offered!!! I even had a company phone me up afterwards, to ask what they were like, and i gave them positive feedback. Don't listen to the disgruntled moaners on here! Be prepared for an efficient service, all be it a little over the top with the checks and the proof of ownership requests!!!! Thanks Ival!! You made a difficult experience a little easier to bear!!!