was with BT and when contract for my phone was up change to talk talk that went fine..then my broadband was up and i contacted talk talk to take up my broadband as well..they offered me a package (free landline calls, broadband +netgear router and 150 inclusive minutes for mobile calls) and said i would get letters about my golive date .Months seemed to go by and no communication at all apart from recieving one of theit generic cheap and tearfull huwai routers, thought i would give them a ring asking where my netgear was as promised and they totaly denied that id ever rang and that i had placed no order with them. they said that they would never offer a package like that. I stayed on the line being transfered to many departments at my on cost (as many people probley know an average call to talk talk customer service seems to take at least two hours) eventually when i refused to free up their line i was passed through to retentions and eventually i was given the same deal minus the netgear router which they would credit me £25 for I was sent letters and such other gumth that they send out and I went live on the correct day ....Now when my bill stated to come in it was wrong (suprise suprise) and thats where the fun began. After having a live account for aprox 5 months i got a letter from THE CARPHONE WAREHOUSE stating i had not pain my broadband bill and they have to terminate my broadband and charge me £230 for early cancellation. I had to convience the assistant on the phone that i pay by direct debit for my phone and broadband and the monies have been collected on a monthly basis. Finally we came to the conclusion that it was Talk Talk that was taking the money in two forms , one for the phone a another for the broadband and i also then learnt that Talk Talk and the CARPHONE WHAREHOUSE was the same company apart from the name they have changed to now. The story is ongoing since then ive made several calls to talktalk at an average of two hours each with constant promises of this being resolved with oveutures of ringing me back. As you all proberbly know these promises where never fulfilled. I feel whats happendes is I changed my phone to talk talk...(ok) i changed my broadband to talk talk (not ok- no record of call) then the carphone warehouse somehow passed my call eventually landing in a deep and dark office of talk talk (remember i had problem getting same deal) and they put me on their package.I signed up with CARPHONE WAREHOUSE and im stuck with talk talk ..been trying to sort this out for ages as my bill per month is about £30 more than it should be...i'm about to phone again and will let you know where i get but methinks you already know ..lol