Hi I'm in SE England. After various excuses and stalling tactics from mamalooka 'we will email you a claim form' 'we will now post you a claim form' 'Now the claim for is online' and polite but increasingly firm emails from me. I emailed them all the details they said they needed to proccess a refund: my order number, amount owed, sort code, address etc (not via the online form) I also told them that they should already have all these details and was suprised they needed to be reminded of them. I didn't receive a reply but to my suprise, my money was refunded directly into my bank account a couple of days later. Not sure if this will help now, but I hope you see your money returned.

I got my money back, but then I did refuse to fill in the form agreeing to be payed in installments. It was under £200 though so maybe they just wanted me off their back.

Well they finally coughed up after 4 months!

Thanks for your replies. No joy so far with my bank. They said 'the other bank' aren't allowing refund.I will keep hassling them but not looking good. As for that form (refund in instalments over 6 months) 'If you do not agree to these terms we cannot process your refund effectively.' NO WAY am I agreeing to that! It's looking more & more like they aren't going to 'willingly' refund my money. I think this company need investigating, not sure where to start as they are based in Ireland?

Now this form has appeared on the mamalooka stores website: http://www.mamalooka.com/refundclaim/ukandireland/refundapplication.html "Since Mamalooka Stores ceased to trade 30 days ago, we have been working hard to secure the financial resources required to process your refund. We are treating this situation with the utmost priority and will keep you regularly updated in regards to your refund. Please complete the form below to complete the final process required in order for us to process your refund. Refund settlement terms and conditions By completing this form and clicking on the ‘Agree’ check button you agree to the following terms and conditions. If you do not agree to these terms we cannot process your refund effectively. 1) Upon full receipt of refund monies due I agree to release Mamalooka Stores EEIG from any further claims or liability to interest due or costs incurred. 2) I agree to keep all information on this page confidential and not to disclose to any third parties not associated with my order or refund. 3) I acknowledge the possibility that Mamalooka Stores EEIG may process my refund in a number of instalments payable over an agreed period of time no longer than 6 months in duration. (Most refunds will be processed in full with one payment) If you have any further questions or need help completing this form please don’t hesitate to email us at [email protected]. Signed 22nd February 2009 Mamalooka Stores EEIG Firhouse, Dublin, Ireland" Any suggestions in how best to pursue this would be most welcome Thanks

Hi just googled this thread. In Nov 2008 I placed an order with mamalooka.com and also paid by BACs as they said they were giving 5% further discount for BACs payments. I Cancelled the order after various excuses were given as to why my item hadn't been dispatched. (warehouse flood etc ) I was Promised refund within 30 days. More excuses followed, then I discovered they had 'ceased trading' They don't seem to have a full address on the site either which is a worry 'Mamalooka Stores, Firhouse, Dublin, Ireland' Now they tell me refunds can ONLY be given after filling in a claims form (Which will be sent out within 30 days ) I can't find ANY info on this company.