Infuriated enough today to write negatively about John Lewis Partnership. This is sad, given that for me, they have been the gods of the High St. for my entire (long-ish) life. That is to say: when you've dithered over this or that shop, you think : "forget it, I'll go to JLP and get value and service at a decent-but-not-cheap price". I bought new carpet from JLP in Summer 2008 which had small indentation in the tufts (in a prominent position, of course!) which I had hoped would vaccum out (but didn't). Turned out it was truly a manuf flaw (there were other tiny ones too). It took inspections from 3 diff folk, which was tedious, but eventually all agreed that it was a flaw. This week (having emptied out the furniture from the room for the second time in 6 months, thereby clogging up another room) the replacement carpet arrived and was fitted. Now, instead of a small flaw, I have what JLP call a pole mark right across the entire room, again prominent (of course!) in front of fireplace. I was told by the fitter that I would have seen the same in previous carpet, but I had to tell him that no, I didn't and I have never seen it in a new carpet before. Phone calls this week have resulted in JLP refusing to take any action. This concerns a newly laid carpet which looks less than perfect (particularly stinging for me, given the fact that this carpet replaces a previous faulty one). JLP have told me that I must wait 6-8 weeks to see if it goes away(revised down from the 6 months suggested during the first of this week's calls of complaint!). So, in the hope(by JLP) that it (& I) will go away, I must lug all furniture back into place, with the prospect of possibly lugging it all out again in 6 weeks' time. This mark may or may not go away, but why can a customer not expect it to look right on the day it is fitted? Has anyone else had experience of pole marks? As noted, I have never seen it in a new carpet before.