I assure you that this happened this Monday morning. Happen it had not been sent I am sure a lot of employees would have been un aware of an article in the news of the world. It advised on how to approach questions regarding the article customers may have read in the news of the world.

This is a really informative article. I came across it on this website after learning about a news of the world article. There was an email released throughout brighthouse to be brought to the attention of all employees to counter specific remarks in the news of the world article. I was recently recommended by a friend to take a job at BrightHouse. So I did and came upon what is supposed to be one of the most successful branches in terms of customers per square foot of shop floor space. I was told in my interview about BrightHouse, specifically, one detail stuck in my mind about how the store location was decided. "Streets with charity shops on are a good start". Always having worked in IT I had not experience in retail or sales so did not know what to expect. The induction consisted of a lot of reading about the company and their operations and a bombardment of propaganda and justification for their "optional service cover". I said, "Ok" and moved on. Watching the sales assistants work on the shop floor I noticed that there was very little to the sales process for existing customers. It was basically a case of: "Hi Joe, want a TV?", "Yeah, sure I'd like a 37"", "We've only got a 47" or a 32"", "I'll go for the 47" then", "Sorry, I can't sell you that one....So 32" then", "Alright." And that is in no way a simplification, I have heard a conversation like that on more than one occasion. Goods are being pushed out on agreements like this with little regard for anything else other than the weekly sales targets. Sometimes a customer can not come into the store to make a payment without leaving with a games console or some shifty item of refurbished furniture. I know that I have seen some customers looking very uncomfortable in sales situations inside the store. I think new customers are made to feel as if they are under scrutiny and they are certainly looked at under suspicion. "Guilty until proven innocent". Meanwhile in the back office the Account Rep (Debt Manager) is on the telephone throughout the day desperately trying to claw back monies due on goods sold to customers who simply, couldn't afford it, or never were reliable anyway. Seems like a big silly see-saw to me. OSC seems extortionate to me. It is surprising how much it raises the price, The service I have seen is sub-standard. I have seen laptops come back "serviced" with the faults un-resolved. I have seen damaged white goods "serviced" sent out and come back the same day. I have seen the same (old) Xbox 360 (the old ones (with the wired pad and no hdmi output) had some fault where something burnt out inside and a red ring of light is displayed on the front) ping-pong from store to customer to store o service to store to customer... I try not to think about it. When I speak to collegues about OSC, they genuinely beleive it is the best thing ever, forget sliced bread. When I questioned other aspects of their operations I was always met with answers like, "Because it is.". Not very helpful. Not wanting a lobotomy myself I am glad I have evaded the training course so far. The only person I managed to get a real discussion about my concerns with was the store manager. When I explained my strict (personal) moral code and what I think of BrightHouse he answered with something along the lines of. "If you don't beleive in BrightHouse and what we offer. If you are ashamed to say you work for BrightHouse, then guess it is not for you." And he is right, it isn't.