Blueflame67163
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Currys - no help with their faulty washing machine
Blueflame67163 replied to Blueflame67163's topic in Currys/PCWorld/Dixons
Great thanks for your help, very much appreciated -
I am having terrible problems with currys. My husband bought a BEKO washing machine from them Dec 2020. It has broken down since June of this year. I have contact both retailer and manufacturer and both are very unhelpful. Currys say the one year warranty is up and BEKO say they are under no obligation to help me as I did not take out their extra 3 year warranty. The Consumer Act was mentioned in my conversation to them and via email and I also mentioned that after a year and a half for a washing machine to break down is unacceptable and it definitely is not fit for purpose, unfortunately they are still not interested and stated they can help me no further. I am actually thinking of sending one more email advising them I will be taking them to small claims court, then doing just that! Admittedly the machine only cost £219 but for me it is the principle of the situation and they are not fulfilling their obligation to me as their customer. Does anyone have any advice please? I will be grateful for any help/ support/advice Thank you
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