Hi I am desparately hoping someone will be able to help me. I have been dealing with Smiths Bailiffs regarding unpaid council tax for about 2 years now. I signed a walking posession order with them 3 months ago on a new account - we fell into trouble about 3 years ago when our then Landlord told us that council tax was included in our rent (we were incerdibly naieve and did not sign an agreement as he was a friend of a friend and had no reason to disbelieve him!) When we moved house (due to him never repairing anything and trying to up the rent 3 times in as many months) we recieved a letter from Smiths regarding almost 2 years worth of unpaid council tax - we tried to fight it with regards to ex LL promises but in the end we had to pay it as we had no written proof. I signed the initial walking posession order and the original account was paid off over a period of about 18 months - there were 2 further accounts on hold and I had another visit from Smiths to sign another walking posession order on the 2nd account - this was the one 3 months ago. They have always been very helpful and we had a very good relationship and I have co-operated with them since they sent the first initial letter. I was due to make a payment of £150 on the 3rd Jan this year - these payments are killing us and we are falling behind on council tax payments on our curent property, however for the first time ever with many things happening in my life at once (2 family members passing away, xmas etc) I completely forgot to call them after the New Year until Today (5 working days late) The phone was not answered Smiths but something and suitor. I tried to explain why I was calling and that I had made a genuine error in not only forgetting to pay but also letting them know that i literally had no money for another 2 weeks but that I would pay this months payment a little late and next months early (ie 2 payments in one to ensure we had not missed a payment) I was told that they did not work the way Smiths did and that not only have I broken the agreement I signed but also they want to "unhold" the other account and for me to pay both. I was told I had to call the bailiff to arrange posession of my goods. I called and spoke to the "helpful" bailiff who has said she did not have my file with her and as I had broken the agreement had to make an appointment to come and arrange collection of my goods and is calling me back tomorrow morning. I am worried sick. firstly I have never before missed a payment in almost 2 years (in fact I paid twice one month). I have offered to pay the full monthy amount the day I get paid and also to pay next months early - I do not understand the attitude as I have not tried to hide from them in anyway, they have not had to contact me regarding this payment and I have never once stated that I won't pay and that this was a genuine human error on my part. I am really stuck as to what to do. The Bailiff had a man in the background saying things which I could not hear and I am incredibly scared about what is going to happen tomorrow when she calls - Am I again being naieve to hope that she may be even vaguely understanding regarding all I have said above? We are stretching ourselves beyond breaking point at £150 a month as it is. Apologies for the very long post but almost 2am and can't sleep for worrying! ANy help would be appreciated