Hi I am new here and have been reading about banks and taking benefits. Not sure what avenue i need to go down as in the last 4 months bank has taken over £200 in bank charges because some direct debits came out and i went over my overdraft one week my whole weeks money was swallowed up before i even spent any by bank charges. I did get one re-funded as a gesture of good will as they said i could have one a year refunded. I wrote a letter asking for more to be refunded just a standard letting by myself complaining how high there charges were. But they said as one had been refunded could not have any more refunded. I have now found this site and wondered if i could ask again and how to approach it this time. Hope someone can advise me.