I definately will - thanks! Closing down your account isn't too friendly is it! Good luck with your claim, I'm sure you'll get there.

Really great news - in the post this morning I received my cashback!! I am amazed that they didn't quibble over the late claim. With the cheque was a friendly letter giving me a number to call incase I had any questions etc... Here it is incase anyone else needs to contact phones4u over a cashback claim (I couldn't find the number anywhere on the website!) 08709 061 830 (too bad its 0870) Mon- Fri 9-8 Sat- 9-6 Sun- 10-5

A six minute phone call to a local phone number and hey presto - I had no idea it could be this easy. I was friendly on the phone and the lady on the other end responded really kindly. She imediately said that she would fill out a refund form and that I would hear from her head office in writing within the next few days. Very lucky that this was the only charge on this account I suppose - she said I was 90% certain to get the money refunded. I have a feeling that Lloyds and Natwest won't be so forthcoming but I think I'll just enjoy this feeling of success for a few days first! Thankyou very very much for giving me the nudge I needed to get the ball rolling.

Hello, I'm afraid I have a problem with phones4u that is all my own fault! My sister and I both signed up to 3 contracts with phones4u about 7 months ago. Part of the deal was cashback (chequeback) after the first 6 months. Unfortunately we both sent in our claims a few days late and, consequently are probably no longer entitled to the money. We haven't heard anything at all back from them yet. Is a phone call in order? If so what do I say?? Is there any chance of getting them to pay up do you think? Thanks for any help/advice, Hannah

Wow, what a fast reply. That sounds like good advice, I'll give it a try tomorrow - nothing like a monday morning! I'll let you know how it goes. Thank you very much, Hannah x

Hello Everyone! What a fantastic site this is - I have never found so much helpful and informative in pne place before. Here is my situation.... Any feedback/comments/help would be much appreciated... I am a student coming to the end of my studies in Cardiff. I have a job lined up to start on the 1st August which is pretty exciting. Until the end of August, however, I am pretty tight for money. So time to claim back some charges....? (That sounds very frivilous - I can assure you that I am not going into this with a blasee attitude) I have a savings account and a current account with nationwide, a student account and an online saver (empty now!) with lloyds TSB and a student account with Natwest. I was charged £60 by Nationwide in march (unpaid direct debit for a £15 phone bill while I was out of the country) and as this is the only account that has been very well maintained and is not overdrawn I thought this would be the best way to start. As I also have a savings account with Nationwide would there be and mileage in sending a more friendly letter before progressing onto the standard letters in the library? I feel that as it is a one off charge I might have more of a chance? I remember reading in the forum that someone had done this and been paid back straight away but now, of course, I can't find the post! Any ideas for a letter would be great. I think I may have to get more tough with Lloyds and Natwest but I think I need to build up the confidence for that - I really don't want to get myself into a situation that I can't get out of for the sake of about £150. I realise that the amounts I would be claiming back are relatively small compared to some of the amazing battles/success stories in these forums - is it really worth it do you think? I feel like I am being petty to try and get this money back - I did go over the limits/have insufficient funds etc... Is it any easier to claim back smaller amounts do you think or is it still alot of work/risk? Thanks for any advice you can offer, Hannah