sbikerbud
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Claiming because wide screen TV broke after 17 months :-(
sbikerbud replied to tw0906blue's topic in Comet
Currys are the worst. Brought a samsung wide screen LCD just 7 weeks ago, the screen has gone a deep red colour (unwatchable). Reported the fault to Currys on the day it happened, not interested, phone Samsung. Samsung say, phone a certain tv repair shop. So i phone this certain repair shop. They cannot come out to look at the tv for 5 days. When they do turn up they take the telly away for repairs. Could take 5-7 days for the repairs. So thats £500 for a telly that lasted 7 weeks We have now been without the TV for a week and looking at the possibility of being with out a tv for at least a further 5 days (Perilously close to christmas ) Currys, not interested, won't refund, won't replace, won't give a loan tv, will only tell us to phone Samsung, it is not their problem as it happened outside the 28 day return period. TV are classed as luxury items and therefore do not NEED to be replaced. Samsung not interested, Can't refund, won't replace, won't give a loan tv, will only repair the old one. Keep telling us to phone Currys as our contract is with the retailer. TV repair shop don't do loan TV's I was under the impression that an LCD tv is expected to last approx 10,000 hours of use. We had less than 250hrs on ours. That strikes me as unnacceptable and yet no-one will accept responsibility and we are effectively powerless. It's so frustrating:evil:, a call to Watchdog is circulating in my mind;) (I know to some that £500 is chump change but to me it is a LOT of money.)
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