Hi ...do you you still work for the bank For years myself and my husband having been going into the bank on the same day and making sure there is enough funds to cover DD etc...Just last two months ago I spoke to my business banking manager and he confirmed that we must pay in funds by 4pm at the latest and he normally does a sweep after this time ...or course we always say any payment is to cover a DD. Well last monday it all changed we done what we always do ...my husband was in the bank at 3.10pm and was told verbally that the two dd where covered and cleared ...only to find out next day we sufferd a £78,00 charge and non payment of two very important DD one of which was our morgage...my husband complained the next day to be told the policy is that funds must be in the previous day ... We have since tried to contact out Business Manager ...and surprise surpise he has left the RBS ...with no replacement ...we were told to call Direct Banking ...which will be rubbish as they all wear their jobs worth hats that is why we have always been with a business manager... We will fight this...because they did not tell us the status has changed or even that we are now without a business manager... Can you tell me has the policy changed to the fact money has to be in the night before... Many thanks ....or can any other forum members help ...

Hello other forum members:)