We shouldn't give in to this, imagine if they claimed £10-£20 off every old 3 mobile customer how much money they would accrue? I think they are trying it on because of the 'credit crunch', I just want some advice about where to go from here.

I have emailed BBC Watchdog and not heard anything back yet. 3 phoned me again today and they can't discuss the account and won't give me any information about why I owe this money and will only send out a final bill and won't send me any previous bills or do an audit on my account. 3 have told me I need to speak to Lowell Portfolio as they now own the debt but they have told me I need to speak to 3. No one can give me any answers as to where this debt has come from and I paid my final bill over the phone by card which they agree but also say I owe them this extra £23.56 which they never told me about until I got a letter from a debt collection agency. I can't seem to get anywhere with 3 or Lowell Portfolio. I am considering paying it for my credit rating but still think this is a [problem] by 3 mobile. Can anyone give me any decent advice about what to do?

I have already emailed BBC Watchdog and not heard anything back yet. 3 phoned me again today and they can't discuss the account and won't give me any information about why I owe this money and will only send out a final bill and won't send me any previous bills or do an audit on my account. 3 have told me I need to speak to Lowell Portfolio as they now own the debt but they have told me I need to speak to 3. No one can give me any answers as to where this debt has come from and I paid my final bill over the phone by card which they agree but also say I owe them this extra £23.56 which they never told me about until I got a letter from a debt collection agency. I can't seem to get anywhere with 3 or Lowell Portfolio. I am considering paying it for my credit rating but still think this is a [problem] by 3 mobile. Can anyone give me any decent advice about what to do?

3 phoned me today and told me they cannot discuss my account with me as they have passed it to a debt collection agency, yet when I spoke to them they said I need to speak to 3 mobile to get it sorted. What is going on, other people seemed to have received similar letters!?!

dont know if anyone else has had this but I have received a letter from 3 today, informing me that they are passing on a debt for £23.56 to a debt collection agency for a mobile which I cancelled in March 07 and have never had a bill for that amount. After speaking to their call centre for over an hour, all they can tell me is thats my final bill. I have never received a bill for this amount and have had no other communications from them telling me that I owe it. Their call centre say that there is no record on the system of letters sent to me, just saying that it is automatically generated but not logged. They have also admitted that they have had upgrade requests on my account in June 08 from a retail outlet based in Scotland, I tried to explain that this cant have been me as I live in Manchester and was in work on the day in question. They are still adamant that I owe them this amount. I am not impressed that they have forwarded this to a debt collection agency without actually giving me the chance to sort it out, I'm not even sure if its a genuine bill. I still have another contract with them that I have had for over 2 years and pay that regularly by direct debit, so why would I avoid £23.56 for over 18 months? I havr asked them this been keep getting the scripted reply. Anyone got any ideas what I should do? If they can prove that I genuinely owe the money, I am happy to pay it, but dont think its right how they have treated me.

I dont know if anyone else has had this but I have received a letter from 3 today, informing me that they are passing on a debt for £23.56 to a debt collection agency for a mobile which I cancelled in March 07 and have never had a bill for that amount. After speaking to their call centre for over an hour, all they can tell me is thats my final bill. I have never received a bill for this amount and have had no other communications from them telling me that I owe it. Their call centre say that there is no record on the system of letters sent to me, just saying that it is automatically generated but not logged. They have also admitted that they have had upgrade requests on my account in June 08 from a retail outlet based in Scotland, I tried to explain that this cant have been me as I live in Manchester and was in work on the day in question. They are still adamant that I owe them this amount. I am not impressed that they have forwarded this to a debt collection agency without actually giving me the chance to sort it out, I'm not even sure if its a genuine bill. I still have another contract with them that I have had for over 2 years and pay that regularly by direct debit, so why would I avoid £23.56 for over 18 months? I havr asked them this been keep getting the scripted reply. Anyone got any ideas what I should do? If they can prove that I genuinely owe the money, I am happy to pay it, but dont think its right how they have treated me.