just a quick note, this is a the letter i sent, i know you said keep it short and to the point but i fear i may have rambled a bit as i wrote it late last night but is all the info i have provided ok..please check and let me know! To Whom it may concern RE Council Tax Arrears After numerous phone calls, we feel we are getting no further with Rossendales the Bailiff firm employed to collect outstanding arrears for the above named properties. On the 17/11/08 a bailiff from Rossendales came to collect an outstanding debt of roughly 780.00 GBP, I had advised due to recently being made unemployed I was unable to offer the full payment. She would not accept any form of payment arrangement and demanded the full amount to be paid within 14 days. I then spoke with Rossendales contact centre on the 17/11/08 and asked for a breakdown of the charges and was advised immediate that 90.00 GBP was to be taken off due to an apparent administration error on their part. Again I tried to set up an arrangement but was advised I would now need to speak to bailiff to set this up as it was out of the contact centres hands. Whilst also speaking to the contact centre they had advised a Levy charge of 24.50 GBP had been placed on a Blue Ford Focus which was parked on the opposite side of the street, and did not belong to us, she had assumed this was our vehicle. The most worrying part of the situation is that we are unaware of who the vehicle belongs to, therefore we are unable to provide proof that we do not own the car, whereas if we did own it, we could then provide proof. After speaking to numerous of agents and two managers at the call centre we have been advised that Bailiff can remove the vehicle WITHOUT checking with the DVLA first as to whom it belongs to, and they will partly place the vehicle on a removal van and await challenge from the owner of the vehicle, and if they do not come forward it will be seized. Obviously we found this very distressing as it could cause problems with neighbours or locals and embarrassment to both ourselves and Rossendales as the vehicle was not ours, but again we were advised time and time again they have the legal right to remove the vehicle without making any necessary checks first. After seeking advise from National Debt Advise they have advised that this information given by bailiff was incorrect and they cannot remove a car without the necessary checks with the DVLA first, I then spoke to bailiff again and she had advised we were given the wrong information and that she COULD remove the vehicle. Unfortunately we cannot provide proof that something is not ours, we live on a terraced property very close to town centre where numerous of people park/live therefore we do not know who does own the vehicle. We are asking the Levy charge be removed from the vehicle (also nothing has been signed by either myself or my partner) and our outstanding balance, and I hereby notify that we are willing to pay 200.00 GBP off the full balance of 258.20GBP (which is the 507.20GBP minus the 49.00 GBP for the illegal levy put on the car and a release of good charge aswell) and the remainder 258.20 GBP to be paid on the 15/12/08 and then the matter to be fully settled. We are aware this debt is outstanding and needs paid, unfortunately we are more of a 'Can't Pay' and not a 'Won't Pay' which is why we are offering for the full amount to be settled by the 15/12/08 but unfortunately Bailiff is not willing to accept our arrangement. I am asking this to be raised as a complaint against the Bailiff and all the contact centre agents and managers we have spoken to, for giving us incorrect advise and threatening our selves with incorrect use of their powers, also for their manner hood and attitude towards a very delicate situation. We will not be bullied into agreeing something which is not affordable, I.e. the full amount or goods to be removed, we are willing and want to pay but due to circumstances we are unable to pay the full amount as requested. I would therefore ask that this matter to be placed on hold with Rossendales until resolved, and kindly ask Council if we can pay the debt directly back to yourselves, I.e. the 200.00GBP and the following 258.20 GBP on the 15/12/08. Please note that a copy of this letter of complaint and a further complaint re the abuse of powers given to the bailiff will be forwarded onto the Enforcement Services Association and we are also considering a Formal Form 4 complaint to be put and also a Regulation 46 Complaint to the Magistrates Court if this matter is not resolved. Kind Regards

Thanks a lot for all your advise, we sent an e-mail with a letter of complaint attached to both the said council and Rossendales and after reading many posts on this site used some technical jargon...the bailiff must have got the point as she did not return yesterday, but there was no reason for her to believe the car was ours, we didn't go anywhere near or touch the car, i honestly don't know who this car belongs to, but also i wanted to check if anyone else also recieved any calls from a company called LBM (i think) because after this levy was put on and we disputed this we started getting at least two calls a day from this company asking if we were still selling a 'Blue Ford Focus'...Rossendales advised they do not use this company but it all seems a bit too much of a coincidence, and when i asked these people where they had obtained my number from they hung up! I am awaiting a reply from the council/rossendales but we will be paying it to the council now, and we certainly will not be having any more contact with Rossendales, other than in e-mail.... Thanks again for advise, any further comments/suggestions will be most welcomed as i am not letting them get away with this!!

Hi. I have had quite a few dealings with UU and may be able to resolve your question. Yes, UU can obtain occupier details from next door neighbours, friends etc, they can accept any occupier information, and if it is incorrect then you would have to prove it if it was a debt outstanding for quite a long time, i.e council tax, or mortgage/solicitor letter or tenancy agreement. The compensation guidelines for UU are rather strict so if you never gave information that you were living at the property during the said time then you may not be liable, you would only be eligable if UU had fallen out of any of their timescales (all of which can be found on their standards of services on their website) or if you have recieved bad customer service at any point then it would be the standard £25 GSS payment but unfortunately not for you having to provide them the information. Sorry it may not be the answer you are looking for but if you can provide the relative information then they should amend the accounts and notify the debt agency, and once it has been corrected you should then be able to set up an affordable payment arrangement.

Hi. I'm new to this site so just bare with me!! I have had the day from hell today and i don't know how many times i have been reduced to tears from the dreaded Rossendales. 14 days ago we were contacted about a council tax debt which we had forgotten all about as they had been chasing us at a very old address, even though the council were fully aware we had moved, by a Rossendale Bailiff, to call her ignorant would be polite. Obviously we did not let her into the property but she stood at the front door demanding over 700.00 there and then. Like everyone else i accept my debts but i am a 'can't pay' and not a 'won't pay' so we offered full payment of one of the debts and then offered to settle the second debt with a p.a. She point blank refused our offer and then advised she would be putting a Levy charge on a car which was not ours!! When she left i called the dreaded call centre (was on hold for over an hour!) and asked why this was. They advised me she can make an assumption that a car parked on the opposite side of a busy terraced road no where near our property was therefore ours! We found this very funny seen as though neither myself or my partner can drive!...anyways, stupidy we just ignored it as i thoought they can't remove a car which is not ours!...anyways today we get a call from the Bailiff saying she will remove the car at 5pm, obviously then i begin to panick, i was more concerned over what the neighbour or resident would do to us when they found out it was being removed because of our debt, so hastily i rang the call centre. Again the agent advised she HAD the right to remove a car without doing any checks on the vehicle first and it was down to me to prove the car is not mine, now call me stupid, but how do i prove something is not mine??!! We live very close to a busy town centre, i don't even know whos the car is, it could be anyone's and im not going knocking on everybodys door asking them to hand me their car documents, who would?..i asked to speak to a manager who was very very rude, and advised me that although they employ the bailiffs they cannot have any influence on their decision?!! AGAIN the manager said the bailiff had the right to remove the car without ANY checks!...at my wits end i searched this site and found a really good website on debt advise and i gave them a call....straight away she advised me they cannot touch the car without doing a DVLA check to find out who the owner is, which is obviously not me!!! and that if we offered a part payment (or full payment of one debt) then they should then accept a p.a for the rest of the debt.... Another thing that really annoyed me was that the Bailiff informed us she was coming today but we had 200.00 for her on Friday, we called the contact centre, the bailiff god only knows how many times and she refused once again to come an collect the money! We have now written a complaint to Rossendales and the council offering full payment of the debt on the 15/12/08 but only to the council as the bailiff had charged us incorrectly, putting on two call out charges with a van when only been the once, and also the levy on a car which was not ours, our starting debt was 507.20 with the council but the bailiff reconed we owed over 700.00!! when we challenged her for a breakdown over the phone she then advised that we didn't owe that much and it was about the 500.00 mark!! I cannot believe how much trouble i have had with these ignorant low life people and i cannot believe that they have lied to us over and over, i am just giving a heads up to everyone on here of what they can be like, but we have not signed or allowed entry to our property at any point, and if they do put a levy against a car which is not yours do not give into their bully boy tactics!! sorry about it being so long

Hi. I'm new to this site so just bare with me!! I have had the day from hell today and i don't know how many times i have been reduced to tears from the dreaded Rossendales. 14 days ago we were contacted about a council tax debt which we had forgotten all about as they had been chasing us at a very old address, even though the council were fully aware we had moved, by a Rossendale Bailiff, to call her ignorant would be polite. Obviously we did not let her into the property but she stood at the front door demanding over 700.00 there and then. Like everyone else i accept my debts but i am a 'can't pay' and not a 'won't pay' so we offered full payment of one of the debts and then offered to settle the second debt with a p.a. She point blank refused our offer and then advised she would be putting a Levy charge on a car which was not ours!! When she left i called the dreaded call centre (was on hold for over an hour!) and asked why this was. They advised me she can make an assumption that a car parked on the opposite side of a busy terraced road no where near our property was therefore ours! We found this very funny seen as though neither myself or my partner can drive!...anyways, stupidy we just ignored it as i thoought they can't remove a car which is not ours!...anyways today we get a call from the Bailiff saying she will remove the car at 5pm, obviously then i begin to panick, i was more concerned over what the neighbour or resident would do to us when they found out it was being removed because of our debt, so hastily i rang the call centre. Again the agent advised she HAD the right to remove a car without doing any checks on the vehicle first and it was down to me to prove the car is not mine, now call me stupid, but how do i prove something is not mine??!! We live very close to a busy town centre, i don't even know whos the car is, it could be anyone's and im not going knocking on everybodys door asking them to hand me their car documents, who would?..i asked to speak to a manager who was very very rude, and advised me that although they employ the bailiffs they cannot have any influence on their decision?!! AGAIN the manager said the bailiff had the right to remove the car without ANY checks!...at my wits end i searched this site and found a really good website on debt advise and i gave them a call....straight away she advised me they cannot touch the car without doing a DVLA check to find out who the owner is, which is obviously not me!!! and that if we offered a part payment (or full payment of one debt) then they should then accept a p.a for the rest of the debt.... Another thing that really annoyed me was that the Bailiff informed us she was coming today but we had 200.00 for her on Friday, we called the contact centre, the bailiff god only knows how many times and she refused once again to come an collect the money! We have now written a complaint to Rossendales and the council offering full payment of the debt on the 15/12/08 but only to the council as the bailiff had charged us incorrectly, putting on two call out charges with a van when only been the once, and also the levy on a car which was not ours, our starting debt was 507.20 with the council but the bailiff reconed we owed over 700.00!! when we challenged her for a breakdown over the phone she then advised that we didn't owe that much and it was about the 500.00 mark!! I cannot believe how much trouble i have had with these ignorant low life people and i cannot believe that they have lied to us over and over, i am just giving a heads up to everyone on here of what they can be like, but we have not signed or allowed entry to our property at any point, and if they do put a levy against a car which is not yours do not give into their bully boy tactics!! sorry about it being so long