Hi, I have been going through the files on the laptop as am sending it away next week, came across the event viewer so had a nose and there are some strange logs there all dated 12 13 and 14th November 07,this is a few months before I got the laptop. The security log have 3 entries for the 14 november last year, 1 of these says logs cleared. Going through the other logs, the user for these days is named as admin. The ones since I got the laptop have user name as my name so i know they are my logs. Although I suppose it could be where the os was installed, (Vista) why would it take 3 days and why would there be entries for internet explorer and all of the times are evenings, 4.30pm untill 10pm? one of the fault logs has about 30 entries, it all seems a bit strange to me. There are also a data partition with notepad entries dated 14 november 07 with some numbers on and a few empty files in computer named as programes we dont have, they look the same as empty files that are left after you have uninstalled software.? I cant work this out? Am I just being dim or have I been sold a secondhand laptop as new? I cant understand why there are 3 nights worth of logs, some of which an attempt to remove them has been made??? Any ideas?????

I phoned the tech guys first and they told me to take the laptop back to the store which is what I did. If this had been accidental damage I could claim on my home contents insurance. I have checked the hinges on the laptop, no damage or cracks although the hinge seems to be misaligned, there is a bigger gap on the left hand side of the hinge than on the right and when closing the laptop lid it has to sort of jump to the right a fair bit to close. It is hard to explain and yes the hinge is stiff.

Thanks for the replies. Just to be a bit clearer on things the laptop has not been dropped, I have no carpets downstairs as I moved into a house last year and started decorating, we have done upstairs and have nearly finished the stairs, downstairs will not be decorated untill after xmas. We have concrete floors downstairs, (no point putting carpets or lamanate down untill we have decorated) and the laptop would not of survived if it had been dropped, my son dropped his mobile onto the floor when sitting on the sofa and it was smashed to bits. The laptop has NO cosmetic damage and the screen still works, We can turn the laptop on , the screen is cracked but it still works, the backlight has not broke. I sent my first letter to PC World in August and yes it was dated, sent by registered delivery and I have copies. The tech guys service summary is dated the same day I wrote to PC World customer services, the laptop was still 5 months old then. The service summaryfrom PC World states LCD seems to have taken physical damage, loose K Key seems to be consistent with accidental damage. I could claim for accidental damage on my contents insurance but I know I have not accidently damaged the laptop, PC World have been trying to fob me off since late August. I went to Toshiba as PC World staff told me as you have used the laptop Toshiba will not repair it, so I phoned Toshiba and asked if that was true I have not used the laptop for 3 months as I am too scared to due to the overheating problem, not because I cant.

Hi everyone. I paid £450 for a Toshiba laptop in March from PC World. In August the "k" key popped off, I was going to contact pc world about it but a close relative died so I was more concerned with that and decided to contact PC World after the funeral. I had not taken out the monthly entended warranty. A day after I had been to the funeral my son used the laptop and the cd rewriter would not work so that evening I tried to get the cd rewriter to burn a cd and it would not work, the laptop however started to get really hot, and I mean hot so I shut it down and left it on the dining room table. The next morning I went to turn it on and noticed the screen had a crack. I am aware that laptop screens are fragile and break easily but no one had been near it since I had shut it down the previous evening. I took the laptop back to pc world the next day and the sales girl took it to the tech guys to look at it. First I was accused of dropping it! not possible, I have no carpets downstairs in my house and the laptop would of been smashed to bits if it had been dropped. Anyway tech guys looked at it, they poked and prodded the laptop screen making the crack a lot larger than it had been, they decided it was physical damage and it was tough. I noticed while at PC World that the laptop lid was a not as stiff as it had been and was opening more than It had before the screen cracked although the laptop was still stiff on opening and pulls a lot, the laptop has always been stiff to open but as I have never had a toshiba laptop before I do not know how tight their screens/lids are. The tech guys gave me a written quote of £225 to repair the "k" key and refused to do anything about the overheating or cd rewriter. The laptop was still only 5 months old at this point. I contacted toshiba who suggested sending the laptop to their repair place for a report, I agreed to do this. The laptop was sent to the company Toshiba use who were supposed to give a full report. They sent a quote of £330 to repair the screen and said it was physical damage, they ignored the cd rewriter issue,K key, overheating and the stiffness of the lid which I had raised as needing to be looked at. When I phoned the company to ask why I had not recieived the full report Toshiba had promised I was told that the engineer was not willing to divulge the information on why the screen had broken:confused: In the mean time I have received a letter from PC World who have said they will not repair the k key on the keyboard, or cd rewriter or deal with the overheating issue untill the screen is repaired. They also say that the screen must of been damaged by me not using the laptop for its intended purpose therefore they will not repair or replace as I had requested. They have said they may accept a report stating that the screen was cracked by a manufacturing problem but they need diagnostic reports from an independant engineer. The laptop has not been used since August as I do not want to use it due to the overheating. Where do I go from here? I have already spent money on the non report from Toshiba. who have refused to say why the screen broke and the tech guys reached their decision by poking and prodding a screen. Any ideas on what to do now?