I am also pretty discusted with the way RBS is responding. It simply updates the phone message every day to say it is still reviewing. I have sent an email to Alistair Darling [email protected] telling him the bank has misled him over the action they were promising to take over the BoE interest rate cut. We do have a varaible rate mortgage with RBS, whether they like it or not, and we know that they promised Darling last friday that they would bring down their variable rates by the same amount. I suggest we try and get as many people as possible to email the chancellor in the same vein. I also spent a long long time on the phone trying to talk my way up the tree in RBS, but got nowhere, except an admission that they were being inundated with calls of complaint and the customer base "was not happy". I think the only way is to keep piling the pressure on them by whichever way you can until they realise the groundswell that is there. No business, even banks, like it when their customers start to hate them. Anyone know any financial editors on nationals who may pick this story up? I also note that the NatWest "One Account" is no longer being offered to new customers and on the Virgin One as was website they quote a rate of 6.2% vs a typical market rate of 6.5%. I have been a customer now for 11 years and I have persuaded at least 6 of my friends to join the bank over that time. RBS will certainly have to change their ways before I persuade anyone else to join.