I received an answering machine message out of the blue - a man with a strong northern accent left a very aggressive sounding message insisting it was urgent that I call him back. The first thought was that a family member had been involved in an accident. He listed my full name but did not identify himself or the company he worked for. I rang back the number and got the same man. He immediately demanded private details about myself. I questioned him as to which company he represented but he wouldn't tell me. When I said I wouldn't comply with his request for my private details until I knew which company he worked for he hung up! I swallowed my pride and telephoned again and this time spoke to a female (perhaps Scandinavian or American?). She wasn't quite so rude but her thinly disguised contempt was appalling. When I said my name she laughed and I could hear somebody laughing in the background. As it turned out the matter was easily resolved with Scottish Power (and it turned out to be their error) but I would seriously question whether they have made the correct choice with L.C.S. Surely the people who work for these agencies should show empathy and patience - not unpleasant bully boy tactics and ridicule like L.C.S. - Disgraceful!!