Hi all, As I have only got my electric cooker fourish weeks ago i havent had many problems (yet). The problem i had was delivery, they didnt deliver on the day the said they would ( although i and my family have had problems with other companies like this before), also there were no instructions left with it so i have no idea how to turn my grill on??? i also had to chase the delivery guy down the street in his van because they did not tell me how to turn the fan oven on! When we went into our local b/h store we asked about the price and the 'optional cover' and were told just that...it was an OPTIONAL extra. Luckily when we went into sign for the cooker my partner read through the agreement there and then. The advisor with us kept pushing him to sign saying ' oh you can take a copy of the contract with you and read it at home', we did not think anything of her pushyness until my partner questioned why the contract said £8+ instead of £4.22 per week:confused:. We were told that it was for the cover, as we dont have any house insurance we had to take out the other insurance and although they pushed the cover they did not force us, but we did have to wait for a new contract to be made. I think it is so terrible and bordering illegal that they draw up a contract doubling the price for the itam without giving u the option first, why is it called OPTIONAL COVER i ask ?? Is it not illegal for them to put an optional extra on your contract without your consent and not informing you before you sign...it doesnt sound right to me!