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S.O.L
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The car was first registered in 2004. I bought it privately. Full main dealer service history and had only done just over 16,000 miles when I bought it in March. My concern is that the anti-freeze change was done incorrectly!....can't think of how else this could have happened as I hardly drive the car and am a fairly careful driver who doesn't like nasty surprises!
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that's another worry. The problem may have been there before but I was not loosing any coolant before the service and now all of a sudden I have lost coolant dramatically in a short space of time after the service. Still not trying to say it's Audi's fault.....just trying to find out where I stand and what I can do because I have no money to do anything else to the car!
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BTW I am not saying Audi are at fault at this stage. What I am saying is I don't know what to do and am upset that this has happened after recently shelling out for their highest level of service! I don't know for sure if they could have diagnosed this during the service. What I know is the car was running like a dream before the service. I thought I was protecting myself by getting it serviced because if there was anything that needed doing then they could have flagged it up.
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it was a gold service which is their highest level of service and includes a full diagnostic check. This is what they charged me for: Gold Service:- 01: Note any damage to body 02: Fit car protection kit 03: Check operation and condition of lights 04: Check condition of wiper blades 05: Test screen wash and top up reservior with all seasons additive 06: Inspect cooling system for leaks and test antifreeze strength 07: Inspect condition of drive belts 08: Top-up brake fluid levels 09: Top-up battery electrolyte level 10: Top-up power steering level 11: Replace oil filter 12: Drain and refil engine oil 13: Visual inspection of front brake pads 14: Check wheel bearings and ball joints 15: Inspect tyres and set tyre pressures, report tread depths 16: Assess brake, steering and suspension performance 17: Check for abnormal noises on road test 18: Check operation of heating/cooling system 19: Check condition/operation of seat belts 20: Adjust handbrake 21: Inspect brake hoses and pipes 22: Inspect suspension mountings 23: Inspect shock absorbers 24: Inspect drive shafts, joints and gaiters 25: Inspect track and rod ends 26: Examine condition of exhaust and mountings 27: Diagnostic tune and report, electronic diagnostic check and report 28: Check spark plugs 29: Assess engine performance and noise levels 30: Check clutch for free play 31: Check gearshift quality/auto gearbox operation 32: Check steering for feel, stability, pull or wander 33: Check operation of instruments 34: Replace spark plugs 35: Check horn operation and tone 36: Check heated rear screen 37: Check central locking, electric windows, electric sunroof/mirrors if fitted 38: Lubricate linkages and cables 39: Check power steering hoses 40: Top-up gearbox level 41: Top-up differential oil level 42: Check prop shafts and universal joints 43: Inspect fuel tank and fuel lines 44: Inspect underbody for corrosion 45: Examine steering rack for play and oil leaks 46: Check power steering hoses and pump for leaks 47: Remove road wheels 48: Inspect brake linings front and rear 49: Lubricate back plate slide points and handbrake levers etc 50: Ensure caliper operation is normal 51: Refit road wheels 52: Torque wheel bolts to correct setting 53: Lubricate all door locks and hinges 54: Check air filter, clean or report 55: Provide defect report
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I purchased an Audi A4 Cabriolet with 16k on the clock in March 2008 and have spent quite a lot of money on the car since then replacing wear and tear items such as pads discs bearings etc. I decided to have a gold service done by Audi last week to give me piece of mind and maintain my car properly before purchasing some warranty (which I did from tesco three days ago after shopping around). The car has driven fine since the service, however this morning when I tried to start the car, there were a few problems......car wouldn't start first time which was strange. I thought it might have been down to a flat battery as I had hardly driven the car since it was serviced (less than 100 miles since I drove it home from dealer who serviced it), pop the bonnet in order to check the battery and noticed that my coolant level was very low which I thought was very odd given it had just been serviced and was full of coolant prior to service. I topped up the coolant and started the car up again and immediately noticed a white cloud of smoke coming out of the exhausts....basically the smell of burning coolant which I found alarming given that I'd just serviced the car. Got really paranoid and decided to call the RAC. It took the RAC guy that turned up less than 5 minutes to diagnose head gasket failure. The first thing he said to me was "have you got 3 grand":confused: The problem I have now is I am not sure what I can do because. I am worried that Audi will deny that it was their fault and Warranty company will refuse to pay out given that I only purchased the warranty 3 days ago. Any advice would be highly appreciated as I am seriously depressed about this situation.
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