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S.O.L

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Everything posted by S.O.L

  1. Not yet but I will do this afternoon and report back. Trying to get as much advice as possible before making that call.
  2. Just to pick up on this...terms and conditions on warranty do say that it does not cover any problems that THEY believe could have reasonably existed prior to me taking out the Warranty.....that is what scares me!!!!
  3. So you think I have a chance of getting Warranty Company (Tesco) to cough up rather than pursing Audi who will by default try and dodge the bullets?
  4. that's another problem. I live in London but had to drive all the way to Stafford to have this done because they had the best reviews and were over 300 quid cheaper than other quotes!!! RAC will only Tow me 10 miles free of charge!
  5. It says you can claim straight away from the day you purchase....but I have been told that they will try everything possible to avoid paying out.....mainly by trying to say that the problem must have existed before I took the cover out.
  6. The car was first registered in 2004. I bought it privately. Full main dealer service history and had only done just over 16,000 miles when I bought it in March. My concern is that the anti-freeze change was done incorrectly!....can't think of how else this could have happened as I hardly drive the car and am a fairly careful driver who doesn't like nasty surprises!
  7. They CLEARLY state that they inspect the coolant system for leaks so why am I loosing so much coolant immediately AFTER THE SERVICE???? I am really worried that Audi will deny any wrongdoing and Warranty from tesco won't pay out because I only purchased 3 days ago!
  8. that's another worry. The problem may have been there before but I was not loosing any coolant before the service and now all of a sudden I have lost coolant dramatically in a short space of time after the service. Still not trying to say it's Audi's fault.....just trying to find out where I stand and what I can do because I have no money to do anything else to the car!
  9. agreed. I know enough about engines to know what happens if it runs out of coolant! What I don't know is what they did. I don't think they would have forgotten to do that given it's importance!
  10. BTW I am not saying Audi are at fault at this stage. What I am saying is I don't know what to do and am upset that this has happened after recently shelling out for their highest level of service! I don't know for sure if they could have diagnosed this during the service. What I know is the car was running like a dream before the service. I thought I was protecting myself by getting it serviced because if there was anything that needed doing then they could have flagged it up.
  11. it was a gold service which is their highest level of service and includes a full diagnostic check. This is what they charged me for: Gold Service:- 01: Note any damage to body 02: Fit car protection kit 03: Check operation and condition of lights 04: Check condition of wiper blades 05: Test screen wash and top up reservior with all seasons additive 06: Inspect cooling system for leaks and test antifreeze strength 07: Inspect condition of drive belts 08: Top-up brake fluid levels 09: Top-up battery electrolyte level 10: Top-up power steering level 11: Replace oil filter 12: Drain and refil engine oil 13: Visual inspection of front brake pads 14: Check wheel bearings and ball joints 15: Inspect tyres and set tyre pressures, report tread depths 16: Assess brake, steering and suspension performance 17: Check for abnormal noises on road test 18: Check operation of heating/cooling system 19: Check condition/operation of seat belts 20: Adjust handbrake 21: Inspect brake hoses and pipes 22: Inspect suspension mountings 23: Inspect shock absorbers 24: Inspect drive shafts, joints and gaiters 25: Inspect track and rod ends 26: Examine condition of exhaust and mountings 27: Diagnostic tune and report, electronic diagnostic check and report 28: Check spark plugs 29: Assess engine performance and noise levels 30: Check clutch for free play 31: Check gearshift quality/auto gearbox operation 32: Check steering for feel, stability, pull or wander 33: Check operation of instruments 34: Replace spark plugs 35: Check horn operation and tone 36: Check heated rear screen 37: Check central locking, electric windows, electric sunroof/mirrors if fitted 38: Lubricate linkages and cables 39: Check power steering hoses 40: Top-up gearbox level 41: Top-up differential oil level 42: Check prop shafts and universal joints 43: Inspect fuel tank and fuel lines 44: Inspect underbody for corrosion 45: Examine steering rack for play and oil leaks 46: Check power steering hoses and pump for leaks 47: Remove road wheels 48: Inspect brake linings front and rear 49: Lubricate back plate slide points and handbrake levers etc 50: Ensure caliper operation is normal 51: Refit road wheels 52: Torque wheel bolts to correct setting 53: Lubricate all door locks and hinges 54: Check air filter, clean or report 55: Provide defect report
  12. I purchased an Audi A4 Cabriolet with 16k on the clock in March 2008 and have spent quite a lot of money on the car since then replacing wear and tear items such as pads discs bearings etc. I decided to have a gold service done by Audi last week to give me piece of mind and maintain my car properly before purchasing some warranty (which I did from tesco three days ago after shopping around). The car has driven fine since the service, however this morning when I tried to start the car, there were a few problems......car wouldn't start first time which was strange. I thought it might have been down to a flat battery as I had hardly driven the car since it was serviced (less than 100 miles since I drove it home from dealer who serviced it), pop the bonnet in order to check the battery and noticed that my coolant level was very low which I thought was very odd given it had just been serviced and was full of coolant prior to service. I topped up the coolant and started the car up again and immediately noticed a white cloud of smoke coming out of the exhausts....basically the smell of burning coolant which I found alarming given that I'd just serviced the car. Got really paranoid and decided to call the RAC. It took the RAC guy that turned up less than 5 minutes to diagnose head gasket failure. The first thing he said to me was "have you got 3 grand":confused: The problem I have now is I am not sure what I can do because. I am worried that Audi will deny that it was their fault and Warranty company will refuse to pay out given that I only purchased the warranty 3 days ago. Any advice would be highly appreciated as I am seriously depressed about this situation.
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