Hi all.... I too had a PCN issued for this exact spot... I emailed them this... and they cancelled it. To whom it may concern, I am writing to you to make representations against a Penalty Charge Notice that I received recently from TFL Croydon. The Reference Number is GT27274933 The reason that I feel that this Penalty Charge Notice is unfair is simply because the road markings and signage are not comprehensive and clear enough in this instance. All across London and indeed around the area that the alleged contravention took place a Bus Lane is divided from the normal traffic lane by a thick white line. As you can see from the CCTV pictures that you have of my vehicle, I changed lanes approaching a set of traffic lights where the thick white line had stopped. The thick white line then continues for what can only be a few metres before the traffic lights, where if you are trying to be a competent and safe road user you should have selected the relevant and most suitable lane in which to continue your journey. As you are aware, the junction in question is filled with a large yellow boxed area and many people in this instance, and indeed the pictures, are filtering right causing a great deal of congestion. There is a very small sign indicating the end of the bus lane which is not clearly readable from where I changed lanes and there is absolutely no question that I was deliberately flouting the Road Traffic Act or Highway Code. In my observations the thick white line doesn't disappear at any other pedestrian crossing in the area, so why is this an exception ? This is from the TFL appeals process pdf... Other considerations for representations We recognise that there are other reasons for you to challenge a A representation made on this basis would be rejected by us unless the vehicle drove in the bus lane for less than 20 metres prior to making the left turn. We would confirm this by viewing the video evidence available. It is important to note that there is an exemption in the Traffic Management Order, which allows a vehicle to enter a bus lane under these circumstances. This is taken into consideration when enforcing all bus lanes. I would like to know how long the bus lane is before the junction and would be more than happy to go and measure it myself if necessary as I am absolutely certain that it is less than 20 metres. Is the Traffic Enforcement Officer in question aware of your guidelines as written on the TFL website ? I have also found a website with a great deal of posts on it's forum about this very location and allegedly you have received over £2 million in fines and caught over 20,000 motorists with this camera. It is also said to be the highest earning camera in London, a coincidence ? I don't think so. One such case is absolutely identical to mine and the pictures are posted there with only the vehicle being different to my case. They appealed to yourselves and the PCN was cancelled as it was adjudged, as I indeed also feel, to be inadequately signed. I hope that this email finds you well and trust that I have eloquently and clearly stated my grounds for appeal and the PCN is cancelled. Should these representations be rejected then please treat this as a request under the Freedom of Information Act 2000 for the following documents: a) A copy of the bus lane order or regulation giving effect to the Bus Lane. b) A copy of the Safety Audit for this road layout. c) A copy of the engineer’s scale diagrams showing the layout of this Bus Lane, the road markings and the signage (including warnings of camera enforcement). d) Copies of any approvals of deviations of signage from TSRGD. e) Logs of maintenance visits verifying existence and condition of the signs. f) Certification of type approval of the CCTV device. g) Details of the number of times that the videotape used has been degaussed and reused. h) A copy of the Camera Enforcement logbook recording the alleged contravention. i) Copies of the still images showing all the required information in the correct order. j) The number of PCNs issued by TfL in respect of this location. k) The number of PCNs issued by TfL in respect of this location and cancelled by them following informal challenges. l) The number of PCNs issued by TfL in respect of this location and cancelled by them following formal appeal to them. m) The number of PCNs issued by TfL in respect of this location and cancelled following appeal to a PATAS adjudicator. n) The number of PCNs issued by TfL in respect of this location and not pursued by them for any other reason. I will then pass them to my legal team for further appeal. Thank you for your time, I hope to hear from you soon Warmest Regards BTW... my 'legal team' consists of advice from my Dad who is a lawyer....