1) Yes, coming to the end of the third year, and NHBC say the heating system is not covered from year 3 onwards 2) Lodge Park, I don't think they are classed ab 'big' 3) I have tried my insurance company. I have buildings, contents etc but this isn't covered as there hasn't been 'an accident' as such. They suggested going to my solicitor regarding faulty workmanship.

HELP! Last Wednesday we turned on our heating system to test it for winter. It didn't work. I have British Gas Homecare 400, and called them out. They came on Friday and said a valve wasn't working. They came to replace the valve today, and have done so, but the system is working fully, only about half the radiators are working. I spoke with the BG engineer on the phone, and he has said that when the heating system was installed the system wasn't flushed through, and subsequently there is a build up of 'sludge' that he would expect to see in a house 20 years old. Our house was a new build and we have been in there for 3 years! he says the boiler is struggling to push the water though. When he tapped pipes around the boiler there was a 'whoosh' and the water started flowing, but not all radiators are working. He reckons the whole system may need replacing, about £5k!!!, or a ' flush through' may fix it, but cost £1k! I am waiting to hear back from the builder, I don't think this is covered by the Homecare400, NHBC don't cover from years 3 - 10, and my it isn't something I can claim on with my insurance. I have 3 kids, the youngest just 1 year old, and don't have £5k to play with. Can anyone give me any advice? My insurance company suggests Faulty Workmanship, which I will push the builders about, but is this covered by anything, anywhere, or am I going to have to fork out and go to court about?