Virgin trains were running trainline perfectly well, as were National Express, their partners. They owned thetrainline. It sold tickets, cheaply, from A to B all over the country. In 2006 a collection of chair/suited/smug hybrids bought trainline. This is them. WX3 DOT exponentpe DOT com SLASH theteam SLASH default ASP Since then they’ve started charging £1 to post the tickets, £2.50 to pay by credit card, 50p by debit card and 50p to pick them up yourself from the station ??????? Fair enough these leeches want to earn a quid for their investment but train line was earning plenty when they bought it. They wanted more, much more. I bought two tickets for my daughter and her friend. I went all through the stages and pressed confirm. The screen froze. I checked my email. No confirmation. I rebooked the two journeys. Checked my email. I have two confirmations of the same journey, for the same two people at the same time. By all means check their website for instructions. I phoned India. They couldn’t cancel my tickets because the information had already been sent to the train companies AND apparently the DELIVERY can’t possibly be stopped. I have to wait until I get the tickets send them back to a PO Box number in Edinburgh. Then they’ll decide if I get a refund and if I do I’ll have to pay £10 for the privilege. I wrote to Edinburgh ( including tickets, emails etc.) by recorded delivery. No reply. Three weeks nothing. On their website ‘In the unlikely event…blah…blah..unable to resolve your complaint….’ Then write to “ “ “CUSTOMER RELATIONS MANAGER” “ “ -no number or address. A PO Box number a couple of yards from the last lot. This man or woman will,he claims, even it takes his last breath contact me within 10 days. I sent it on the 29th September, it was signed for on the 1st October. 11th October no refund in my account, no email, no letter. Not even a crap excuse. Geeked the net and found out the next faceless contact was the actual train company in who’s name the tickets were supplied for. First Great Western. In their website, written in the first person (I, we will, CONTACT ME), Glenda Lamont invited me, when all else fails to contact her. There’s seven pages explaining how fantastic her and her backroom staff would do everything possible to sort out the satanic-like bad, bad thing that I had been subjected to in the name of train line, who sell thousands of their tickets RESPONSE time to a letter that Glenda Lamont receives is 5 days. It was signed for on 12th September. Which brings me to today. Nothing from anyone. The amount in question was £28.50. Anyone that knows me knows that £28.50 is not the point. The point is these people that actually have a page on their site where their victims can view them stealing their money. It’s not the money. Google thetrainline + refund + problem. There’s hundreds of people who’ve lost more than me and can’t afford it. In this age of massive companies going bust, send this email to everyone you know and blacklist the train line. Look at those charming people in their seventies chairs, slimy suits and their look that says ‘we won’t just earn our money, we’ll actually steal it from you’. Not one word of this is a lie, I have the signatures and have downloaded the lies from their websites. They may well remove them but I have the originals. How great would it be to take down Exponent -private equity for the sum £28.50.