Thanks for all info listed. Am feeling quite sick about this. I booked online flights for my Mum and Dad through XL.com to try and save a bit of money a while ago. They are currently on holiday with friends, returning home from Tunisa tonight - not sure whether they know about this or not yet. Luckily for them, Dad paid with his credit card so I am hoping that under Section 75 of the Consumer Credit Act we can claim some (if not all but at least some) back. Will keep this posted as to how we get on. If anyone else is in the same boat - good luck to you all too.

Many thanks for all your replies and advice, and Dark Stalion it's good to know I'm not in this alone. Will keep posted any update.

Hi Everyone. First time I've posted here so hope get this right. I received a Parking Contravention Enforcement Notice for overstaying in a Co-Op Car Park in Faversham Kent by 11 mins - £45 if I pay within 28 days £90 if I don't. I have spent the last couple of hours reading all (or most of) the posts about this company since June 2007 and I think I know the course of action to take - NOTHING - but if someone could just confirm this I would be eternally grateful. I have read some of the template letters that can be sent and am now so confused by all this excellent advice am not sure whether I only do this as and when (and I am sure I will going by what all of you have said) I receive their next letter. Should I just sit tight and do NOTHING or send a letter. Thanks a million to anyone who can help. Can I also just say I didn't know websites like this existed - they are fantastic - I only typed in Civil Enforcement Ltd in my search engine, never expecting to see anything and then bang - up popped this!