Hi. I have made a return of goods to private seller through the same courier service I use a lot - wheelcouriers.com. They use DHL, so every time I have a DHL courier at my door. Their prices are good and include insurance. Goods got damaged and wheelcouriers.com said they will be happy to claim the value of goods through DHL insurance. I have sent them the information requested and it never arrived. Next pack I've sent via recorded delivery and wheelcouriers.com claim they did not receive it and said it is too late for any claims now. I replied that I was not made aware at any time of the time-frame to complete a claim. Nothing is stated on their website or terms and conditions. DHL website shows insurance claim term is 30 days. In my case it has been only 2 weeks since the damage caused. In general, wheelcouriers.com were slow in replying to my multiple emails and they don't state their contact number anywhere. I feel guttered because I'm close to loosing my money. It seems very unfair and I'm not quite sure where to look for help. Any ideas would be very appreciated. Thank you al in advance. Taras

Thank you all. I will be patient and see how this case will develop. My concern was my credit history, I though it is in jeopardy once the case is with debt collectors and defo when in court. It's good to know that even IF I loose I can just pay the money and have a clear record. BTW, by law, is it still considered to be parking if the driver does not leave the car? Thanks again. Regards, T.H.

Dear all, I have now received a Notice of Intended Legal Action from Graham White Solicitors. That is after a warning letter from some Debt collectors firm (Dexters or smth) requesting response within 7 days, which I ignored. I feel my case to be very unfair because I didn’t even leave the car whilst waited in the disabled parking space and the guy just took a photo of my car, asked me for the badge I said sorry and drove off after he said: “all right!” No ticket issue, nothing!!! Just a fine through the post… I really feel it’s been unfair and I’m ready to explain myself in court. However there are a few things that bother me: At what stage does my credit rating suffers? What happens next, court or more letters? The letter below says “due to a valid appeal”… When? UKPC didn’t even take my letters seriously!! I would appeal but how and to what agency? Any advice on further actions? Although I truly believe this is unfair but I’m willing to pay up in order to keep my credit history un-ruined. Thanks a mil, T.H. Recent letter states: …Due to the absence of payment, or a valid appeal, our client has instructed us to proceed to legal action to recover the amount due (£125.00) Therefore it is a legal requirement to send a notice of INTENDED LITIGATION before legal proceedings are issued in the County Court. This letter fulfils this requirement. The cost associated with issuing this claim £142.24 Any judgement registered against you could seriously affect your chances of obtaining credit in the future, as this information can be made available to any interested parties via the Register of Judgements, Orders & Fines, and remains there for 6 years. Please contact us with your proposals for settlement within 7 days to avoid the possibility of this action. Yours sincerely, Michael Sobell Solicitor

I see... What if they issue court papers?

Thank you all for a quick reply. What should my actions be next? Debt collectors told me to respond within 7 days or…. Should I write back stating my reasons for unlawfulness of this claim again? Thanks

Hello all. I’ve been browsing this forum for quite some time now and I found it very helpful in dealing with my UKPC claim. Unfortunately, my case has now reached a letter from DEBT COLLECTORS who are saying that they will pass the matter to their solicitor with 7 days if I do not pay in full (now £135). I still believe my case is unfair and I’m desperate for some help. Basically, I turned into a parking to answer a mobile phone and stopped in a disabled bay, never left the car, never shut down the engine. I saw in the rear view mirror a UKPC parking attendant approaching and taking a photo of my car. He then asked me for a disabled badge, I apologised and drove off. He said OK and left. Two weeks later – a £45 fine. Followed by a letter from me, then another one back saying that no matter what I say with no badge I’d have to pay. I answered with a second letter which followed by a £90 notice. In turn, I sent my final letter. All correspondence attached below. What do I do now, when the case has been forwarded to the debt collectors??? Thank you in advance for your help Taras _______________________________________ My letters: 1. Dear UKPC, I write with attention to the above parking notice. I see your charge as unlawful, unenforceable and I am not liable. Any further communication from yourselves, other than notification of cancellation of the ticket and any purported charges, will be regarded as harassment, under The Administration of Justice Act 1970, and I will have no hesitation in taking the matter to local MP's, the DTI, BPA and the DVLA. --------------------------------- 2. Further to the UKPC letter on 26.08.08, it has been advised by a third party involved in this matter to obtain the following documents from the UKPC in order to anticipate further actions: A photographic evidence (copy) of the vehicle’s windscreen without a valid disabled permit on display. A copy of a PCN ticket issued at the time of claimed offence. Full name of the issuing UKPC officer. Best Regards, ---------------------------------------- 3. I refer to previous correspondence on above mentioned dates. I note that you refer to me as owner. I have acknowledged only that I am the keeper. If your allegation is that I was the driver then please produce evidence of this to substantiate your claim. I have to advise you that the driver could have been any one of a number of people and I keep no records of who has driven the car on any given day. I also note your comments about debt collectors. Given that this debt is in dispute I shall simply advise them that the debt is in dispute and they will have to refer back to you. Finally, I do not feel that you are acting reasonably in this matter. I have asked you to provide evidence to substantiate your claim against me and you have not done so. I feel that I have done all that I can to assist you. Unless you provide evidence to substantiate your claim against me I shall be unable to help you further in this matter. This alleged debt therefore remains disputed by me. Save for supplying the evidence referred to above I must ask you to cease and desist correspondence with me. Other than as described above, any further correspondence from you or any other party in relation to this matter may result in a complaint to the authorities under the Protection From Harassment Act 1997. Yours faithfully --------------------------------------------------------------- Please help me solve this problem...