well - it's now 15 DAYS since they promised a reply in 24-48 hours. i've reopened the support ticket every few days asking for an update and keep getting a reply saying "we are sorry for the inconvenience and will chase this up for you. we hope to have a reply within 24 hours." on another note, ANOTHER of my accounts with streamline.net has gone wrong now, and it's been intermittent for TWO DAYS!! when i arrived at work this morning i was greeted by emails sent overnight saying the site was offline and giving me copies of error messages. when i checked it this morning (and throughout today) it appeared to be working ok. tonight, it's gone dead again. i'm getting everything from : ADODB.Recordset error '800a0007' Out of memory E:\DOMAINS\N\[my url here]\USER\HTDOCS\NEWS\../ticker.asp, line 6 to THE HOST CANNOT BE FOUND to HTTP 400 ERROR THE PAGE CANNOT BE FOUND Streamline Support? "There are no service issues" !!

Update!! Yes, nearly 13 hours after the FTP died, they reply to say : "The reason you might not be able to access your FTP is because our engineers might have reset your password to investigate your issues" !!! So it MIGHT not be working because their engineers (well, fasthosts's engineers!) MIGHT have changed my passwords and not informed me !! Amazing !

STREAMLINE.NET SUPPORT TICKETS The following is a direct copy/paste of the support tickets I have raised with Streamline.net over a period of time, and shows the frightening level of incompetency they display. It is worth bearing in mind that I have raised 11 support problems (yes, 11 - in less than 12 months) all relating to THE SAME ACCOUNT - and this is only one of them. The other accounts I have are all full of the same problems, but I won't bore you to death by copying those too... MY COMMENTS IN BLUE THEIR RESPONSES IN RED DOWNTIME Reported : 30/10/07 Ticket Closed : 11/02/08 Dear Sir/Madam, I am informed that our website (URL) has been offline for most of the morning. It now appears to be back online again but can you please confirm that this has been a technical fault that is now repaired ? Thank You. Thanks for your query. We are not currently aware of any problems with your server. We have alerted our engineers, who will monitor the situation and if a problem is identified will look to rectify this. WEBSITE OFFLINE AGAIN Reported : 30/10/07 Ticket Closed : 12/02/08 Hi, Our website (URL) was working fine last night, but this morning it all appears to be throwing up problems when trying to connect to the databases. Going direct to the home page (URL/home.asp) brings up database errors. Going direct to the news index (URL/news) brings up the start of the page design but then again stops when it tries to connect to the database. We cannot even log in to the updates area of our site as it brings up database connection errors. Can you confirm there are no issues with the servers or connections, as our website is down and we need it to be resolved asap !! Thank You After no useful help in response, and the same problems a few weeks later, we sent this update : We are experiencing problems again regarding this issue. Previously this issue 'corrected itself' without any action from ourselves. Could you PLEASE look into this issue without delay. Any further information you require is included in previous tickets. I also respectfully ask that you do not respond to this ticket with a generic answer, rather only respond when there is a genuine request for additional information or advice on a solution. No reply from Streamline. My next update to the ticket : Surprise Surprise !! Yet again, no reply to a support ticket when the problem is actually happening, and as if by magic, it's repaired itself by the next day and all is working again. So where do we go from here ?? 1. Someone to update this ticket saying "We're happy the problem is resolved. If we can be of any further assistance please contact us again." - YES YOU CAN be of further assistance - find out what is causing this problem with YOUR servers. This is YOUR problem, NOT ours. 2. Someone to update this ticket saying "We've been unable to recreate the problem." - NOT SURPRISING when this was yesterday !! 3. Soneone to update this ticket saying "We've passed it onto a senior engineer." - WHY BOTHER? they never actually take the time to look into the problem properly or review the previous issues. on the rare occasion someone even bothers to try and help, all they do is pull in generic responses and try to blame the customer. Appalling customer service - yet again. Days later, we get this : Thank you for your query. We have investigated your enquiry thoroughly and we've not been able to replicate the problem that you experienced. There could be a number of reasons for this: The problem may have been caused by an Internet wide network issue outside of our control. There may have been a temporary problem on your PC or local connection. It may have happened during a maintenance period on a server and so be very unlikely to occur again. It was a one off glitch that's just proved impossible to retrace. If the problem reoccurs please reply to this with as many details as possible. Please try to include error messages and any settings you were using (including username/passwords if necessecary). I'm actually getting more worked up re-reading these again, suffice to say I'll leave it there apart from the current ticket - that's worth a mention ! The current ticket was opened by me on 04/08/08 to report more downtime and website offline problems caused by their database servers going offline. 2 hours later it had fixed itself. By the next morning, it was offline again. The next day, they replied saying "Can you please supply us with your FTP details?" A bit concerned that MY hosting company were asking for the FTP details to log into THEIR OWN server, but nevertheless I supplied them... They replied a day later saying "Can you please supply the mysql details you are using?" I replied. A day later, they replied with "We have passed this to a senior engineer to look into further. We hope to resolve the issue within 24 to 48 hours." FIVE DAYS LATER - yes, five days! - I add a response to the ticket to ask for an update and to express my annoyance (politely) and again being left to rot away with no further help. They reply - the next day - saying they apologise and will chase this up within 24 hours. THREE DAYS LATER here we are - today - and now the FTP access has died !!! PLEASE, FOR THE SAKE OF HUMANITY AND SANITY, DO NOT SPEND A PENNY WITH THIS COMPANY. YOU HAVE BEEN WARNED !!!

Absolutely dire! I really don't know where to begin trying to warn anyone and everyone away from this lot. I only discovered this forum having found various posts around the internet from "ZipDee", and as I happen to be experiencing the latest in a string of problems with these muppets tonight, thought I'd post here to warn everyone else - as well of course as to let off steam... I apologise in advance for the length of this post - I appreciate most of you will not read it all. However, everything I post below is the truth, nothing but the truth, as it has happened. How It All Began ... I have been a website designer for many years, not professionally, but as a hobby. Initially they started off as projects for friends, basic html sites updated manually. More recently, I have tied with someone who has an interest in ASP and database driven coding (which I don't) and he has started taking my basic html sites and coding them up to work as database driven sites, thus allowing my 'customers' to log in and maintain their own sites. I needed to find a reliable host who offered MySQL databases and ASP abilities, but to be fair I was looking at the cheaper end of the market - quite simply because the vast majority of my sites used to be done as 'free' projects and I didn't want to spend a fortune of my own money on other people's websites. I found streamline.net and viewed their packages, viewed the spec, and viewed the prices. I read all of the blurb about their uptime guarantees, and all of the other drivel that they speel out to encourage you to trust them. I duly signed up for their Unlimited package, paid the money, and got going. A few weeks in, everything working fine, website looking good, ASP and coding side of things working great. Customers delighted they can now update their own sites. Gradually, over the course of the next year, I started moving all of my html sites onto Streamline - signing up for a new Unlimited Package each time - and off we went. But then ... Gradually started getting emails from people saying "my website isn't working, can you have a look at it please?". Websites started going down apparently quite randomly. Sometimes it's just for a few minutes, maybe an hour, other times up to a day at a time. Service Status I'd log in to the control panel and check their service status page. Whenever there is a problem, it always says "There are no service issues to report" and everything has a lovely green tick. Occasionally, they do update the page with details of a problem, but it's always made to look as if it's a small hitch that's been fixed almost immediately. Support Support may as well be non existant. During the days, particularly in the early morning, you can usually expect a response to any service support tickets quite quickly. I say quickly in the loosest possible sense, meaning around 1 or 2 hours. (Incidentally, the issues you raise are never fixed, you just get some kind of automated reply asking you totally irrelevant information, and telling you that they hope you're having a lovely day.) Current Situation I currently have about 8 of their "top" packages registered and paid for, two of them for high profile sports teams in the particular sport with which I'm involved. For the last 6 months, the websites have been going offline intermittently, sometimes for days at a time. They particularly go down on Friday evening or over a weekend, when Streamline don't offer support. By the time they respond to the ticket on Monday, the problem has usually fixed itself and they reply with "We cannot find any errors." I am gradually moving my websites elsewhere, unfortunately in the meantime I am still suffering downtime. It is currently 9.30pm on Wednesday 13th August 2008 - and I have been unable to access the FTP server for my website with Streamline.net since around 6pm. My FTP programme shows (as I type) : "Attempts To Connect to Streamline FTP : 374 so far..." I will follow up this initial post with a direct copy of my "closed" support tickets with this company. It makes frightening reading...