Dear all, Hope that somebody can help me, i have cruised through many sections listed but have not quite found what i'm looking for.Mind you in reading some of the other posts i thank my lucky stars i have not been over familiar with the knuckle dragging team at BCW. I do however still find myself fairly frustrated in my dealings with them. It all started with innocently enough with cat and mouse demands for my ancient and very small student loan. Eventually i remembered that i needed to pay it and somehow received a letter confirming this from BCW. 'It's a fair cop' rather than 'you'll never take me alive'. I promptly paid about £250 and was told that was it goodbye and thank you. I thought this was a little light but they know best so requested a receipt ( which never arrived ). One year later an additional demand came through for almost £1,500, i paid this by cheque and BCW promptly lost this and continued to threaten me despite being issued copy cheques. I have heard no more about this but despite twice requesting a receipt there is of course no 2 way traffic as i suspect our slate is now clean. My question is how do i make them confirm this, they ignore my letters and have never provided me with any confirmation of any kind other than the usual dull array of threats and 'we'll send the boys round to browbeat you on your doorstep' type slights. If anyone can assist me i would be most grateful as i'm running out of ideas and want this folks to at least live up in some small way to their part of the bargain, i'm wondering how to rate BCW people skills and overall customer service but i suspect that they won't be winning any awards in either catagory in the near future.