hi all i am an abbey customer aswell. i have a student account which i opened in 2002 (never really bothered upating to current) well even then i have been charged like mad i have orderd my full statement for six years and i know they owe me thousands over the 6 years. am i too late to put in a complaint or claim my money back, if not what are the steps i neeed to take against abbey can some one talk me through it step by step and simple pretty please. lots of luv to all xxx