Hi, Thanks. I will take a notepad, but I think I need to wait for a letter from this Metropolitan. Then, armed with that and the correspondence from the Insurance, I will challenge HSBC. The most annoying consequence of all this is that I no longer trust any company, bank, institution of any kind, as I become increasingly aware of the globalist shift and its consequences for most people. Just can't help myself to getting ever more resistant against the whole globalism trend.

Hi Everyone, I have just joined these forums and I am ready to send these capitalism suckers right to Hell. To cut a long story short, I became long term ill in 2007 in 2008 and through it became also unemployed - surprise surprise! Employers' duty of care?... not really!... - Anyway... I had a HSBC Current Account and small FlexiLoan and a HSBC Credit Card. The two credit lines, both covered by sickness/unemployment policies. For a start, an awsome number of excessive charges on my current account never got any attention from HSBC and to-date I am still waiting for the complete account history to be sent to me. Then the Credit Card was actually paid in full by the Insurance Policy and - please NOTE - I expected the same to happen with the FlexiLoan, because that is what I was told. No so! Insurance Policy for FlexiLoans pays for 12 months only, the monthly payment, not the balance. This is not what I was told at the counter! And finally, whilst the Insurance Policy (Norwich Union) is dealing with my claim under the provisions of the Policy Unemployment, GUESS what HSBC did?!?!... They passed the matter to METROPOLITAN anc closed the accounts. METROPOLITAN calls me today - Sunday, at 11AM!!! - asking for full payment of the FlexiLoan. And although told over the phone that the FlexiLoan was being dealt with under Insurance, the harrassment went on and on, demanding payment. So, if METROPOLITAN really is HSBC, I am stunned that they do not have details of the Insurance claim currently being processed, since they seem to have EVERY other detail about me, including name, address and date of birth! So, I have lost my patience with these people and swear by God that tomorrow will be SHOUTING day at the branch, straight in public and in front of everyone, because I actually feel that I have had enough of these tossers.