I have recently had a problem with BmiBaby and I am looking for some advice. The details are as follows. At eleven o'clock on Sunday 22nd of June this year I was informed by a representative of Baby BMI that the four return flights that I had booked and paid for in January, to go to Knock Co Mayo Ireland due to fly out at 6.20pm that day, were cancelled.Seven and a half hours notice. I was told there was a possibility of a flight on Thursday 26th of June. This was of no use to me whatsoever, this was the day we were due to fly back. The Thursday flight was the next scheduled flight, the only way we were getting seats on that flight was if there were seats available. So the situation was that nothing was done to get me and my party there any sooner than Thursday and even Thursday had a question mark over it. On looking at their website I was very,very surprised and perturbed to find that I had to apply, to get a refund. Baby BMI had my bank details they cancelled the flight the money paid by me should have been paid back into my account why should I have to apply to my own money back, I was and still am, livid !! I also had put up a deposit for accommodation at a hotel in Westport, I had deposit on a hire car, I had spent money on other incidentals for the trip. I also had personal hardship the and annoyance of loosing out on a very well planned holiday this was to be a very special occasion I had arranged to meet up with many relatives I had never met before and I feel very, very badly let down. I also had the annoyance of the time consuming paper chase of finding out how to claim, then claiming and now how to complain and complaining. The customer service has been appalling and I want compensated. I have applyied for the cost of the flights by writing as advised. I want to claim for rembursement of my lost deposit for the hotel and hire car and also for the time and bother that I have endured. How do I stand legaly and is there a time lapse on me making a claim. Should I wait until they have answered on the refund of the cost of the flights or should I claim right away and who should I contact. best regards, Mikeymo