Thanks scottygal! Will send letter soonest. Will keep forum posted! thanks to all else who posted replies. So quickly too!

Hi - am new to this group and hope someone can help! My husband received a card from FirstLogisticsDirect recently. As we were expecting a package I called them from my work to arrange delivery. Although the card said that the object needed to be signed for - it didn't. It turned out that our experience was just the same as other's on this site. They asked me if he still lived at the address, to which I replied "yes". they then asked for a contact telephone number but by now alarm bells were ringing!! Anyway, letter duly arrived in post from HFO yesterday. I believe that the next step is to demand a copy (or original??) of the relevant Credit Agreement and that they have 12 days to respond and that this needs to go recorded (or registered??) delivery. Have tried a few links that I believe went to a template, but no luck. Can anyone help with the correct wording of such a letter. I would be very grateful for some direction. Will be reporting my experience so far to TS and OFT. Is is worth telling police, also?