Thanks very much guys, I have in the past when I was self employed had to issue county court summons to get money, so I'm not afriad of issuing legal action. I just wanted clarity, and that I wasnt in the wrong, it is totally un-acceptable the way they reply and have treated me. Its just a shame I cant name and shame them. As that would be un-ethical.

Can anyone advise me on what to do next?? I placed an order online to a company, on the 8th April for a teeshirt. When I hadnt received after about 2 weeks, I wrote to them asking where it was. They replied saying " as stated it takes 28days". I thought fair enough. Now some over 2 months later I still havent received the t-shirt. I have written/emailed the company 4 times, first time they replied, its been sent. 2nd time was well it was sent I'll send it by recorded this time. 3rd time, basic it has been sent, 4th time they havent replied yet. I asked if they have sent it who signed for it??? & I have asked for a refund. The cheeky b******r's took the money off my credit card the very same day. What can I do???