louise1ashleigh
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Posts posted by louise1ashleigh
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Can anyone help i've come stuck now.
Sent 1st letter asking for refund of bank charges on 18th may 2007, I recieved a letter back today from them stating..........
That they have carried out an investigation of your complaint and I am satisfied that the charges have been correctly applied to youe account.
Then they go onto say that "When I opened the account I agreed to there terms and conditions which explained the charges would be applied if i did not keep to them"
And basically says they are declining my complaint.
Do I go straight ahead with the LBA now or still wait the 14days from when i sent the last letter. And also sorry would the wording have to be changed on the LBA as it states not getting any reply which i did get and what would you recommend changing it to.
Thankyou
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This is my first post and just wanted to say hi.
I've been reading through everything for a couple of months now and feel i'm ready to claim all that money back they have taken from me over the years I've been with them so here goes.
Stuck on what to do next can anyone help
in Welcome to the Consumer Forums
Posted
Cheers thanks for getting back so quickly ill do that.