hi all, Abbey what a bleeding night mare, you send letter which they don't reply too and when they do your no further forward. i'm at the stage that i've sent the 7 day noncompliance letter was sent off, 1 day to go and i'm confused what to do now, especially as i'm in scotland. i have only got statements with a few hundred £'s of charges on them, but how can i put a court claim in with out the other figures which is atlease a few thousand £'s, anybody help please.

hi all, great web site, but still confused!!! I'm at the stage of 5 days to go to 40 days deadline, and still no statements, recieved usual panning off letter, but i am serious about getting my money back, could somebody tell me the name of the link for the letter of non-compliance of data protection act to be sent next and after that stage what do i do now. I'm in scotland and if anybody could help me closer to home either buddy or just through this link, fantastic

hi alison, like you i'm new to this and totally confused, and being with abbey seems to be a disadvantage. i've started a forum called 'abbey' and there is a few of us which are trying to figure it out as we go along, this forum group is excellent and with every body replying prompty and with accurate information i'm sure we will get our money back. thanks guys for help. I've had problems with abbey before so with past experience this won't be easy, one thing i did read is open another account with another bank as a back up and its been known that banks pay up on request that you close your account, just be on your guard. Keep intouch sandra

Hi all, good ready from above, I'm even more determinded to get '******' Abbey. I've just recieved my years statements for one account, but had to send another £10 for another account. Don't fully understand the Data Protection act thingy, but printed and will be actioning alans microfiche letter today. Does this mean that even if I send these letters it could take them months to reply, what do i do after the 40 days, do i send a letter to remind them or just take the complaint further, thanks in advance for help.

hi, thanks for your reply, will keep intouch with progress, but if anybody is in the same boat or further ahead of claim please get intouch as we both are new to this, thanks

I have sent my first letter requesting the list of charges, it took them 7 days to reply(very quick for a bank!!!!) but now they re saying that because the detail are not kept on the computer they have to look up the microfich it is not goverened under the data protection act 40 days clause, is this true??? and does anybody know what sort of wait would i expect.