Hi Hobbie No they haven't put a DD ZERO BLOCK on our account, they said they can't. They only said that if any more are set up they will refund the money, which they have to do under the DD indemnity, wjich means I have to check the account on a regular basis. From what I have read on the forums, I am now concerned that Scottish Power will pass the debt on to a debt collection agency instead. I have queried the bill, and they sent me details of all charges and meter readings since I went with them. and I have worked the figures out. Consumptions are slightly down on both gas and electric since the capped period ended in Dec2006. Gas usage during capped period was 36.63 units per month at a price of £18.469 after capped period gas usage was 36.26 units per month at a price of £30.67. electric usage during the capped period 391.96 units per month at a price of £23.39 After the capped period 386.8 units per month at a price of £31.65. I am in correspondence with them asking where the dual fuel bonus of £15 per fuel switched per year was, and they have said that it was knocked off before charges, so I have asked for, and am awaiting detailsin the post. I know prices have gone up, but are these increases realistic ?

Phil C I cancelled a direct debit for Scottish Power when I changed supplier. We are in dispute with them as to what is owed, because they have not incresed our payments enough to meet the price increases since our capped perion ended. They offered to reduce the bill by £20 and send us an ammended bill. We now find out that whilst this negotiation was going on, they set up another DD withour our permission and took the original amount. I have claimed this back in DD indemnity. I read about DD ZERO BLOCK on your site, and phoned my bank (Abbey) to apply the ZERO BLOCK. They have told me they can't do this, but will return any further payments taken from my account with DD's set up in this way. Is there anything further that I can do to apply the ZERO BLOCK.