Hi Hollsdad This might help you in some way, the bully boy tactics banging and kicking the door is all in vain, they can not remove the goods from your property unless they can produce a copy of the hire purchase paperwork. Also without this the police will not help as it as seen as a civil matter. They will tell you that they will have the bailiff call to your address when in fact they have no bailiffs working for the company. I also know of several customers who have returned only the meter to the head office with their account details enclosed and had the account written off. With the amount you have already paid the account will be written off