This topic was closed on 10 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

You bet Dolly, if it wasn't for this site I wouldn't have gone this far... I surely would have been put off by those bog standard letters. errm any idea how I cancel my claim via the court - I'm supposed to let them know if I receive money aren't I??

On the way home today, I withdrew some cash from my a/c and the receipt showed that my balance had swelled greatly. So, of course I ran home and logged on to my a/c - to my genuine surprise there was a credit of £475 for interest charges than a cash credit of £185.63 (for the court interest) but no refund of court fee. Should I email Mr Bacon and ask for the remainder or just sit tight an wait for their 28 days has eroded.:-|

Mr Charles Bacon (mmm, the name rings a bell ) acknowledged my claim on 10 Aug. I also took the liberty of emailing him my list of charges, as the court returned my 2nd copy bacause they had already issued the claim by the time my hard copy arrived. I'm a bit nervous,but excited at the very same time .

Hi Austen, Just keeping an eye on your case - making sure you don't let any deadlines slip. Thanks for your support.

You go for it "austenpowers" stick to your timetable... don't let them put you off.

Hi Peeps, Arrived home today to find a letter from "Pat Everett" Member Relation MANAGER (ooooh!!). Basically telling me that he will be looking at my complaint and will get back to me by 14 September 2006 - ehh what!?!? I plan to reply telling him to check the post for my "Court Claim" that could have been prevented had they paid up much quicker... cheeky blighter (has anyone else received an 8 week holding letter)?

Phew! I've done it - had do some major re-editing for the particulars on the Moneyclaim website, but I got my key points down - so here we go. I do hope this won't be a problem - I put "Sarah Watson, Nationwide Building Society at the defendent (ticking the organisation button). Please let me know if that should be altered - don't want to give N/wide and excuses not to pay. Cheers

Thanks Jonni2bad, I will continute with Moneyclaim.

Well, my deadline has now passed and I received a letter dated 1stAug (pass my deadline) saying the same thing as the last - this has to be major stalling tactics. I went on the moneyclaim to register my claim, but ran out of space for the list of charges - grateful for any advice on how to include all the info - I have checked out other threads, but can't seeam to find anything specific. Q: Do I have to list the charges as they appear on the spreadsheet ie: description, £, date or can I group them desc: Unpaid DD, Charges £100, dates 10 May - 10 Sept 2004 Otherwise I will have to downloaded the hard copy and post it to my local court. Advice pleeeese!!

I received a letter from Sam Phipps in the Member A/c Servicing team at Swindon, informing me of the banks complaint procedure he also claims that they did respond to my Prem request, but apparently sent it to a former address. Although the failed to include a copy of that response with this letter. Anyhow, I have replied with a short note giving them 7 days to forward payment or face the courts for sure.

Thanks for the advice guys, I have sent a coveing letter to the branch and included all the letters received, so now waiting for a reply - form any one. But I think I will send the LBA to the branch too. Cheers

Today my boyfriend got a response from (get this) "NatWest" re his prem letter about his a/c with "Royal Bank of Scotland". saying "I have not been able to trace an a/c in your name.... not a vaild Natwest sort code" Duh! obviously because it's a RBOS a/c. His Prem letter was addressed to Stuart Higley, Customer Relations at RBOS, National Westminster Hse, 225 Shenley Road, Borehamwood, WD6 1TE. And the reply from NatWEST is from ... yep Stuart Higley. Can someone enlighten me?? Should I resend the letter to Mr Higley and point out again that it is under RBOS or should I sent it elsewhere. Grateful for any advice!!

Hi Guys, I'm back been a bit frantic on the home front - My fella's total comes to £671.75 to say he was shocked was an understatement. Post the Prem letter on Friday 30th and now we wait for a response.

nathosburgh... I just modified the original Data Protection Act letter and put in as much info as I could remember like my prevous addressess, date of birth and my full name inc any previous names. They will soon contact you if they have any problems tracing you although, it's highly unlikely they will have a problem. Good luck!!

Thanks for the support ... I hope to do the team proud.

I have started this thread for my boyfriend who has enlisted my help in getting his bank charges back. We posted the DPA several weeks back and RBS didn't even aknowledge his letter they just sent a bundle of statement, with a covering "as requested letter". Cusotmer service at it's best NOT. So we (the royal we) are going through and totaling up to insert into the Prem letter. Lets hope their customer service improves.

My Prem letter to Sam Orams, didn't even get get a response, just finished editing my LBA and will be posting it tomorrow (today,:o gosh is that the time). They better respond to this one!! I'll keep you posted... this web site has spured on my boyfriend, I drafted a Data Protection Act to RBS for him and he's had statements back already - see RBS thread for the latest on that.

My statements arrived this week all neatly bounded, so that made the adding up a lot easier. They even sent details for my present a/c which surprised me. The charges plus interest total £628.82 which is really quite steep since that all happened over a 6-7 month period. (greedy blighters!!) Wrote my Prem letter and posted on Friday 9 June. Let's see if I get back the standard response!!

Well, Ive done it :o ... after putting it off for several weeks and a good four days of reading all your fired up threads, I sent off my DPA plus chq on 11 May - about an a/c I had with Nationwide way back in 2001. I received a standard reply today requesting the a/c number and details of who I had contact with about this a/c (of course I don't have any of that info) but I will reply to Mr Swailes repeating all the details I put in the original request. I'll be sure to keep you posted!!