Hi nufsaid, Thank you for your advice. I will definitely send the letters. What concerns me is that although I have previously sent letter and copies of receipts and tenancy agreement to ScottishPower they never responded in writing and they started pursuing me again almost a year later. I asked written confirmation yesterday when I spoke to them on the phone and they refused to put it into writing; they said that they can only assure me! My concern is that they removed my name from the account for now but who knows what is going to happen 1 year down the line? Butoh1

Hi noggsy, It's buchananclark+wells. When I called them they said that they will wait until ScottishPower contacts them again. I said that I will call in a week's time to confirm that ScottishPower has contacted them to inform them that I am not liable. butoh1

Hi! I would be very grateful if you could provide me with some advice about an ongoing situation with ScottishPower which has been causing me great distress! I am afraid it's a long story but I will try to be brief: Last year, I lived in a 1 bedroom flat for approximately 8 months and within my tenancy agreement it was stated that electricity charges will be paid directly to the landlord. The landlord never showed me any bills as he claimed he did not receive any bills and instead produced some 'made-up' bills for the amount of £350 for the duration of my tenancy agreement. I approached the estate agency about this matter but they refused to help as the property was managed by the landlord. Still, I paid all the bills directly to the landlord for the full amount of £350. Two months prior of me leaving the property I received an electricity bill from ScottishPower for the amount of £550. I called them and I explained that I am being charged for electricity by the landlord directly and they said that the landlord needs to contact them. Apparently the acount was opened automatically! I approached the landlord and he said he would contact them and resolve it. I moved out of the property and then a couple of weeks later I received the same bill (£550) from ScottishPower. After numerous phonecalls, explaining the situation they assured me that they would remove my name as account holder and that I was not responsible for the bill. A couple of months later I received a letter from a debt collector company as instructed by SottishPower and was threatened with legal action. I called ScottishPower, explained the whole situation again and they asked me to send copy of the tenancy agreement and receipts produced by the landlord (that I paid him directly). I send them a long letter explaining what has been going on and I attached a copy of the tenancy agreement and receipts as requested. I called them to confirm they received everything and they assured me they did, that I am no longer the account holder and I am not responsible for the bill, but the landlord. I thought the whole issue was resolved. A year letter, I come home and I find a letter from a debt collector company as instructed by ScottishPower for the £550 plus £250 for fees or something. I almost had a nervous breakdown! I called them, and they told me I need to contact ScottishPower. I immediately called ScottishPower, explaining yet again the whole story. They confirmed that they have my documentation and they assured me that I am not the account holder and I am not responsible for the bill. I told them I will call in a week the debt collector company to confirm that ScottishPower contacted them to inform them that I am not liable. I am really at loss about what to do. It is evident that the ex-landlord is playing games. ScottishPower keeps harrassing me and although they offer 'assurances' they are unwilling to put in writing that I am not the account holder and that I am not responsible for the bill. I am worried that they will keep harrassing me, that 1-2 years down the line I will receive another threatening letter. I am really upset and worried and I feel bullied, harrassed and put under a lot of pressure without any fault of my own. I am not sure how I am supposed to proceed. I would be very appreicative if you could offer any advice. Thank you for your patience and apologies for such a long post, I am looking forward to your responses. Best, butoh1

Hi! I would be very grateful if you could provide some advice about an 'ongoing' situation with ScottishPower which has been causing me great distress. I am afraid it's a long story, but I will try to be brief. I lived for approximately 8-9 months in a 1 bedroom flat and within the tenancy agreement it was stated that my landlord who used to live in the same building would charge me for electricity directly. I moved out of the property almost a year ago, having paid all electricity charges directly to the landlord as instructed by the tenancy agreeement. The landlord claimed that he never received any bills and he therefore produced his own bills charging me around £350 for all the months I have been living in the flat. A couple of months prior of me moving out, ScottishPower send me a bill for electricity (£550). I called them and I explained the situation and I also told the landlord who said he would sort it out. He assured me that he would. After I moved out, ScottishPower continued sending me the same bill of £550 and I called again explaining that the landlord has been charging me for electricity. They said that it is resolved and that the landlord is responsible but a few weeks later I received a letter from a debt company threatening to take legal action. I called ScottishPower again, explained everything again and they asked me to send my tenancy agreement and the receipts that the landlord gave me. I send them a letter, outlining what has been going on and I attached a copy of the tenancy agreement and a copy of the receipts. I called ScottishPower to confirm that the received all the documentation and they said that they received everything and that I am no longer the acount holder and not liable for the charges, but the landlord. I am not even sure why my name would appear as an account holder as I did not open an account with them but apparently it happened automatically. I thought that the whole thing was resolved. A year later, ScottishPower is still harrassing me about this mater. Yesterday I received another letter from a debt collector company threatening leagal action (£750!). I called them and they said that they need to be instructed by Scottishpower to stop demanding payment/taking me to court. I called immediately ScottishPower, explaining the whole story again; they confirmed that they have all my evidence and they said that they will remove my name as account holder and that I am not liable for the charges. I called the debt collector company again, informed them about my communication with ScottishPower and said that I will call them in a week to verify that ScottishPower has contacted them. I really do not know what to do. I have asked ScottishPower to send me a letter confirming that I am not the account holder and that I am not liable for the bill, but they said that they can only 'assure' me. I am very worried that they will keep haunting me. I suspect that my ex-landlord has been changing the account holder to my name and he has not made a payment to ScottishPower and that he simply pocketed the money I paid him for Electricity. I have outlined this to my letter to ScottishPower. I would very much appreciate any advise on this matter. I really do not know how to proceed. As you may understand this issue has caused me a lot of distress... I am looking forward to your responses. Thank you for your time. butoh1