Yeah they back dated both my accounts in full including vat but it wont show until my next bill.

Well orange have removed it from my bill and credited my account for the costs. Thanks for your help guys, i appreciate it. Andy

Ok thankyou for that. I have found that they are charging me extra for "chargeable umltd ev & wk ow" which is a bundle i have never signed up for and has been on since my first bill. I actually have two accounts, one for my partner which started a few months after mine and the same thing is on that account too.

The tarrif i am on is Dolphin 35. It is a personal tarrif not a business one. Yes the bill amount is £41.13 every month since the contract started, then with additional charges (ie calls to numbers outside of inclusive minutes). It seems to end up being about £50-60 every month. I have had a reply from the email i sent through their website but it doesnt even acknowledge the fact i want to cancel the contract or offer any solution to the problem. It only advises me to call 150 but from reading other posts on the internet i dont think that will get me anywhere. i am going to send a letter, recorded delivery with copies of contract etc tomorrow and see where that gets me. My question here is, can i legaly terminate my contract because of this?

I sent them an email via the orange website on friday 18/04/08 at 12 mid day. So far i have not had any acknowledgement of the email or any kind of automated responce. Andy

Hello I am seeking advice on the following: I will keep this simple. Six months ago I signed up for a new orange contract in a phones for you store. The contract i signed which i have copies of, clearly states that the price is £35 including VAT. However i have noticed that i have been charged on my bills £35 + VAT. As this is a breech of the terms and conditions of the contract can i legally terminate the contract and if so what is the best way of doing so? I dont wish to continue the contract after reading various posts on here and other similar websites. Thanks in Advance Andy