Listen to this.... for 2.5 years the electricity supplier sent me credit bills. Starting from very small amounts (£-2.54) up to -£90 before I moved out of the flat. Over those years I used to travel abroad almost every week. I was never at home therefore the consumption of electricity was supposed to be very little. However when I moved out I got a very fat bill worth almost £1700. I obviously looked back at all bills and to my surprise I found out that I got charged for the consumption of the previous tenant as the initial readings were completely wrong. I got a new bill...reduced of course however still fat (£1450). Spent hours calculating everything and found out that there was another mistake. I got another new bill...reduced again however still fat (£1320). I wasn't happy yet and I x-rayed the new bill...guess they made a mistake again!!!I obviously received another reduced fat bill (£1223). I thought there was still something weird and again to my surprise I realised that since I received the first bill (-2.54) the readings of the meter went down rather than up. For instance the first readings were 10000 DAY and 20000 NIGHT and on the following bill were 9000 DAY and 19000 NIGHT. By the time I receive the last bill before the fat one the readings were something like 500 DAY and 1000 NIGHT.(Obviously I made up all these figure however I hope I made the point!). MY QUESTION IS: CAN THE ELECTRICITY SUPPLIER MAKE SUCH A MISTAKE FOR 2.5 YEARS????DO THEY REALLY EXPECT PEOPLE NOT TO SEE IT AT SOME POINT???WHAT CAN I DO AT THIS STAGE TO GET THAT BILL REDUCED EVEN FURTHER??? Obviously those bills were raised in that way on purpose to get at this stage. They never contacted me for 1.5 years not even to request the correct readings and unfortunately when they finally did it I didn't reply cause I was flying from one place to another place all the time. I tried to tell them that I want to pay....however I'm ready to pay a fair amount of money bearing in mind that over the last year I was guilty for not replying however they have also to admit that they were guilty in the first 1.5 years as they misinformed me. At present they are saying that because they tried to get in touch with me and I didn't reply they want the full amount. I'm stuck now cause I don't know what to do. I still think that on planet earth the number of kWh increases the more you use electricity....my flat must have been built on Mars...probably there things go the other way around!!! Can someone please help and advise???To me this is a clear proof that the electricity supplier didn't want to charge me at all since the beginning...not to mention all the other mistakes!!! Thanks Loryyyyyy

Hi Mree, Yes I have both the initial and the final readings. the point is that Good Energy got the initial readings twice by the landlord. the first time when the previous tenant moved out and after 10 days when I moved in. However Good Energy have raised all invoices since the first one basing the amount on estimated readings. Why did they do it if they were provided with the right initial readings TWICE???On top of that they were so clever to estimate the readings in the wrong way every time they sent a bill. In particular they kept lowering the readings rather that adding up meters....in this way they always came up with credit bills. i have the feeling they did it on purpose to get at this point. Yes I thought there was a problem when I kept receiving the credit bills after a year however believe me I didn't have the time to deal with it and I kept postponing until I moved out. Just to give you an idea of what my life is, I spent more time at the airports of all Europe rather than at home in the last 4 years. I would say that almost the 50% of the time I rented that flat I was actually out of there!

Thanks guys for your posts! However...yesterday i went to see a solicitor and he will deal with the matter from now on. Unfortunately I couldn't go through OFGEM cause Good energy are not included in their list....I wonder why!? Anyway just to give you another details on the whole issue....yesterday i realised that for 2 and a half years I have been sent credit bills where the readings were always decreasing rather than increasing. So for instance if the first estimated readings were DAY 20000, Night 35000 in June 05, the second time they raised a bill they estimated the reading at DAY 19500, Night 34500 in Sept 05 and DAY 19000 Night 34000 in Dec 05. In this way they sent credit bills for the entire period and eventually they charged me for everything in one go.... What do you think that was it done on purpose or not ;-) This is the first example in the world that someone uses electricity and the actual meter keeps going down rather than up....that's a great meter, isn't? Believe me....I'm ready to go to Court!I'm not gonna give up as I'm sure they messed up everything all the way through! keep you informed! Loryyyyyy

Hi Everybody! I'm new here and I have been spending the last few hours reading several forum. I hope you can help me with the following issue as I have to make a decision by tomorrow!!! Basically I lived in a studio flat from April 05 to November 07 when I had to move somewhere else cause the landlord needed to repossess the flat. During those 2 and a half years I never paid an electricity bill as Good Energy (the supplier) kept sending me credit bills stating that those were for information only and I didn't need to pay anything as my account was in credit. I have to say that because of my job I spent most of my time travelling abroad therefore the actual time i spent in that flat was probably less than a year. Also because I am so busy I have never had the time to reply to Good Energy's requests of reading that I started receiving I would say after 6-8 months I had moved in that flat. So basically for 2 and a half years I never provided the readings. While running around I kept postponing the fact that I had to do it. Anyway when I moved out and I finally sent the last readings I got back a bill of almost £1800. You can imagine the shock! I appreciate I never paid a bill however it wasn't my fault if they were sending credit bills all the time plus I actually spent less than a year into the flat and that amount sounded ridiculous to me. Please bear in mind that it was a studio flat, no washing machine + i used to switch off everything when going away. I challenged Good Energy and their answer was that they had tried to get in touch with me several times and I never replied. I explained the situation and the fact I thought the amount was too high and they said that they had tried to get in touch with me since March 04. I thought...hold on!I moved in in April 05 how come that they are now mentioning March 04. Obviously something was wrong.... I contacted the landlord and I asked him a few information. To my surprise I found out that the landlord had contacted the supplier twice in April 05 to provide the final readings of the previous tenant + my details and the same readings to open the new account. Guess what? The readings provided by the landlord were not the ones used by Good Energy on the credit bills sent to me over the entire period. They agreed to the fact I had been wrongly charged for the consumption of the previous tenant so the bill dropped to £1300 ca. Again I disputed this amount as I thought it was still to high for one single person living in a studio flat for a short period of time... They kept saying the usual.That they had tried to contact me however I had never replied. However this time around I had the proof that they got the readings twice and they ignored the the information both times. i asked the landlord to put it in writing stating both the dates and the readings and on top of that I also had another proper look at the new revised bill and I spot out a mistake in their calculation. I e-mailed again underlining the mistake (I spent hours calculating everything again!!), they apologised, they agreed to the mistake and they raised a new bill of £1233,00. In the meantime I have to say that I informed EnergyWatch and I told them I was ready to pay and close the whole issue cause I was fed up! However I wanted to pay a fair amount (£750,00) but Good Energy didn't agree to it. EnergyWatch got so fed up that they gave up and left us talking to each other directly. On top of that I also have to say that Good Energy calculated the bill in a very funny way. Obviously it was all for their own benefit rather than mine. To cut the story shot as they revised their fee rate 5 times between April 05 and Nov 07 they calculated the total meter readings for the entire time and they estimated the readings each time that they updated the fee rates. In this way I have been charged the highest rate for the longest period of time and the lowest for the shortest one. When I disputed it again they said that it was my fault and that I should have replied to their requests in order to avoid the estimate of the reading in those 5 periods of time. My points were that they kept making mistakes all the way through, they got the readings twice and they ignored the information both times hence I can easily say that I don't trust them and they way they dealt with this situation. Even if I had provided them with the readings they would have most likely ignored the information for the third time! The end result is that I could pay the full amount by tomorrow gaining a 10% discount, otherwise I have to agree to a different way of payment of the entire 1233£. What shall I do? I threatened them saying I would talk to a solicitor. And I have actually got in touch with one who asked me for £180,00 just to right a letter to Good Energy. Do you think is it worth to go down that way or I should pay everything by tomorrow? Please bear in mind I could get a written confirmation from my employer stating that I'm often abroad for work and I could also list all places I have been to over those 30 months. In addition to this...do you think that the 1 year law could help me, too? And if you want to laugh...Good Energy have also been chasing me cause they would like to sign wiith them again for the new flat I have moved in to...I believe I must be a very good customer to them! Please advise..... Thanks Loryyyyyy

Hi Everybody! I'm new here and I have been spending the last few hours reading several forum. I hope you can help me with the following issue as I have to make a decision by tomorrow!!! Basically I lived in a studio flat from April 05 to November 07 when I had to move somewhere else cause the landlord needed to repossess the flat. During those 2 and a half years I never paid an electricity bill as Good Energy (the supplier) kept sending me credit bills stating that those were for information only and I didn't need to pay anything as my account was in credit. I have to say that because of my job I spent most of my time travelling abroad therefore the actual time i spent in that flat was probably less than a year. Also because I am so busy I have never had the time to reply to Good Energy's requests of reading that I started receiving I would say after 6-8 months I had moved in that flat. So basically for 2 and a half years I never provided the readings. While running around I kept postponing the fact that I had to do it. Anyway when I moved out and I finally sent the last readings I got back a bill of almost £1800. You can imagine the shock! I appreciate I never paid a bill however it wasn't my fault if they were sending credit bills all the time plus I actually spent less than a year into the flat and that amount sounded ridiculous to me. Please bear in mind that it was a studio flat, no washing machine + i used to switch off everything when going away. I challenged Good Energy and their answer was that they had tried to get in touch with me several times and I never replied. I explained the situation and the fact I thought the amount was too high and they said that they had tried to get in touch with me since March 04. I thought...hold on!I moved in in April 05 how come that they are now mentioning March 04. Obviously something was wrong.... I contacted the landlord and I asked him a few information. To my surprise I found out that the landlord had contacted the supplier twice in April 05 to provide the final readings of the previous tenant + my details and the same readings to open the new account. Guess what? The readings provided by the landlord were not the ones used by Good Energy on the credit bills sent to me over the entire period. They agreed to the fact I had been wrongly charged for the consumption of the previous tenant so the bill dropped to £1300 ca. Again I disputed this amount as I thought it was still to high for one single person living in a studio flat for a short period of time... They kept saying the usual.That they had tried to contact me however I had never replied. However this time around I had the proof that they got the readings twice and they ignored the the information both times. i asked the landlord to put it in writing stating both the dates and the readings and on top of that I also had another proper look at the new revised bill and I spot out a mistake in their calculation. I e-mailed again underlining the mistake (I spent hours calculating everything again!!), they apologised, they agreed to the mistake and they raised a new bill of £1233,00. In the meantime I have to say that I informed EnergyWatch and I told them I was ready to pay and close the whole issue cause I was fed up! However I wanted to pay a fair amount (£750,00) but Good Energy didn't agree to it. EnergyWatch got so fed up that they gave up and left us talking to each other directly. On top of that I also have to say that Good Energy calculated the bill in a very funny way. Obviously it was all for their own benefit rather than mine. To cut the story shot as they revised their fee rate 5 times between April 05 and Nov 07 they calculated the total meter readings for the entire time and they estimated the readings each time that they updated the fee rates. In this way I have been charged the highest rate for the longest period of time and the lowest for the shortest one. When I disputed it again they said that it was my fault and that I should have replied to their requests in order to avoid the estimate of the reading in those 5 periods of time. My points were that they kept making mistakes all the way through, they got the readings twice and they ignored the information both times hence I can easily say that I don't trust them and they way they dealt with this situation. Even if I had provided them with the readings they would have most likely ignored the information for the third time! The end result is that I could pay the full amount by tomorrow gaining a 10% discount, otherwise I have to agree to a different way of payment of the entire 1233£. What shall I do? I threatened them saying I would talk to a solicitor. And I have actually got in touch with one who asked me for £180,00 just to right a letter to Good Energy. Do you think is it worth to go down that way or I should pay everything by tomorrow? Please bear in mind I could get a written confirmation from my employer stating that I'm often abroad for work and I could also list all places I have been to over those 30 months. In addition to this...do you think that the 1 year law could help me, too? And if you want to laugh...Good Energy have also been chasing me cause they would like to sign wiith them again for the new flat I have moved in to...I believe I must be a very good customer to them! Please advise..... Thanks Loryyyyyy