Thanks for your help guys, I have proof of their transactions and the accountant has supplied the capital gains cost, but should I be able to claim the interest since June 2006 on the money they owe, the costs were over £4,000.00

Good Day Hello to The Consumer Action Group I would like some advice on how to proceed with a problem with one of the major High Street Banks, In June 2006 they sold some shares which were in a portfolio in a personal banking account. These were sold without permission and subsequently bought back at a loss. and they have verbally admitted it was their fault, at long last they have offered to refund the costs . This does not take in to account any interest or capital gains which have been or could have been incurred. Until I mentioned the Ombudsman a month ago no action had been taken by them. Can I claim compensation in your opinion, at this stage no other parties have been involved. Thanks for reading any advice welcomed