Hi Kells343, Firsty, MDA only have a cancellation policy with Countrywide Estate Agents, this includes 50% of the UK property market as countrywide own a number of different companies. The cancellation policy is that MDA must receive an email from the EA confirming that they want to cancel the HIP. This email must be sent within 2 working days of the initial order of the HIP. Once MDA receive the email we archive the HIP which can be unarchived at any point with a email request. Unfortunately you have delayed this by 1 working day, which i know it is stupid however this is the agreement between countrywide and MDA. All hips cancelled outside of the timescale must be paid for in full by the ESTATE AGENT. The estate agent will attempt to recover the funds of the vendor (you in this case). If the EA is unable to get the funds of the vendor this will then be passed to their bad debt team. Secondly, the cost of each HIP varies due to where the property is and the local authorities and water companies as they all charge MDA differently. The rough cost to countrywide estate agents is between £180 and £280. Do you know the system ID for the HIP or if you dont mind could you give me your postcode and i will be able to check on you HIP and maybe able to advise you on what steps to take. Some personal advise if all fails is get them to complete the HIP for you as the EPC in the HIP is valid for 12 months and the searches in the HIP are valid for 3 months but can be relied upon for 6 months. Therefore if you decide to sell your property in the future you will be able to use the same HIP and avoid costs as you will not need a new one. Do you know if countrywide have actually sent the email into MDA and if so on which date? I will check all information in regards to you pack in the morning for you and advise you of the best possible solution and hopefuly try and avoid costs for you. Regards A.............

Hi, Maybe i can be of any assistance in your query. I am working for MDA Advantage so i will be able to assist you in your queries. I have not read all the posts on here, however i am willing to assist you in rectifing the issue you are having. PS I am not giving my name due to security reasons as i am not supposed to release information in regards to the company. Signed A........