Thanks Again all for your help. I havnt been able to get in touch with my friend as she is on nights but hopefully a positive resolution can be met with all your advice.

thanks all for your help . I have asked her to get the faulty motor . As I mentioned earlier the garage part of the dealership was closed so hopefully tomorrow she will be able to get it

firstly, many thanks for your prompt reply. I have said this to her, I am assuming they fit a new part under warranty in the first place. This has literally just happened within the last hour when she reluctantly turned up to get her car back the garage part of the dealership was shut up with the sales part the only area open . She has asked the receptionist there who also stands by saying it wasn't covered

In April my best friend had her wiper motor replaced on her Renault Megane under the warranty as it had gone faulty , all was fine until the other day when the windscreen wipers stopped working. As a frequent traveller across the M62 between Manchester and Leeds Hospital (workplace) she took the car back to Renault at the earliest opportunity. She has just rung me up in tears explaining that as the car has come out of its manufacturers warranty the almost new wiper motor was no longer under warranty so she would have to stand the full cost including labour. She has been left in a vulnerable position as she is working nights all week and requires the car for work and has no option but to pay up in order to get there. Not only has she had to pay £150 for a new motor they have charged her nearly £200 for labour which they claim is 1hr 45 mins. Surely this cant be correct . Any advice would be greatly appreciated

Sorry to hear that . This has just reassured me that the first letter has to be straight to the point as gysmo suggests . Watch this space

Thanks for your reply .In an ideal world I would either get my money back or a replacement suite. I would feel a little concerned that any repairs to the current faulty leather would soon require attention to the parts of the suite that at the moment appear ok. However I would be just greatful of the problem being resolved. I will get typing a letter out in the morning based around your template Dear conmen (you say) ...thats a good start now for the rest:)

We puchased the suite in January 2006 and at the time took the safe option by taking out the protection cover offered through SCS by Guardsman after all we paid a small fortune for it and have a 3 year old capable of anything. At first we were very happy with the purchase but after approx 12 months we started to notice that the leather was cracking and beginning to peel on several panels on the 3 seater. After monitering it closer we decided to get in contact with Guardsman and follow their procedures for a claim. We filled in the claims form as accuratly and as honestly as we could. Several weeks passed before we heard back from them and to our shock they had decided that they wouldnt cover this claim as it appeared to be a defect with the suite. We were still unsure how best to persue this problem when a couple of months ago the problem worsened . The wearing on the middle front panel had developed into a tear (see pictures above). We are now at the stage of trying to claim through SCS themselves but dont know how to go about it correctly.After coming accross this site today hoping that somebody can assist with the next process or wether we have a claim or not. I presume we should still be entitled to compensation despite the suite being nearly 2 years old. At the time of the sale we were informed that if a defect appeared on the suite and it couldnt be repaired we would automatically recieve a new 3 seater and 2 seater as to keep the colour match of the leather