We had a sofa delivered earlier this week. It came in boxes from IKEA. It turns out that they gave us too many boxes. Our hallway is now blocked by a giant box, containing someone else's huge sofa. We called the IKEA delivery person's number as soon as we realised their mistake (within an hour of their drop off). There was no response. We then called customer services and spent an hour on the phone. They said they would call back within 72 hours. They have not called us. This is a right pain because: We can't get up and down our hallway. We can't get our bikes in and out of the house. We can't get our dogs in and out of the front of our house. We have may friends that use wheelchairs. They can't come round because they can't access our house. We have nowhere to store the box. It is too big and heavy to move. We want the sofa gone out of our house ASAP. Can anyone tell us what our rights are? How long are we obliged to keep it for? If they do arrange to collect it from us, we will have to take time off work (we both work full time). Are we entitled to compensation for loss of earnings? Thanks for your help.

'If you were to go to court and win, you would be entitled to add 8% interest (not compounded) on top of your claim, from the date you were ‘first deprived’ of the money (i.e. the date of each charge). Therefore as a negotiating tactic, you may want to ask for the interest as part of your initial claim. Do understand though, you’re not legally entitled to interest unless you win in court; but asking for interest now is all part of pushing the lender. Think of it as a bit like haggling.' Again just following advice on MSE:)

They have acknowledged my letter or 'complaint' and stated that they will provide a full written update within 10 working days. Letter also says 'If we have not resolved your complaint after 4 weeks we will write to you with an explanation for the delay and when to expect a final response.' Now I think this is just a delaying tactic because some of the charges date back to 6 years ago. The longer we wait, the less we can claim. Shall we just send the second letter anyway?

Have sent first letter requesting the £13 per charge, plus 8% interest. If I'd known that Citi are difficult and were likely to give us a hard time anyway then we probably would have asked for the lot.

Ok perhaps 'allowed' is the wrong word to use. I mean the £12 that credit card companies generally reduced their charges to. We followed the article on moneysavingexpert We wanted to take the easiest route and get 'some' money back.

Hi We recently sent a letter to citicard asking to claim back our charges. Hadn't realised how difficult Citicard can be until we read it here just now. Given that we have only requested the difference between the £25 charged and the £12 that they are allowed to charge, do you think we will experience the same difficulties? Thanks