I am another totally peed of ex TT customer & TT have instructed a debt collection agency Roxburghe to collect what TT thinks I owe them. They did to me waht they do to most people, try to rip them off ! Well they are in for a fight because I don't pay no one for providing nothing let alone taking away something I already had ! The Carphone warehouse are a bunch of incompetant crooks preying on the innocent. Just make sure that you tell everyone to avoid them at all cost.

Well I will never deal with the carphone warehouse again and make sure that I warn everyone I know to avoid having anything to do with them at all. They are totally incompetant, lack any technical skills and the helpdesk cannot even communicate in basic English. They left me with ADSL that was unreliable & slow, plus my landline just cut off after so many seconds in use. Avoid them at all cost, it will prolong your lifespan due to reduced stress & anxiety !

Hi there Well where do you start, I had their phone service for a few years & no problems, until one of their freindly sales personel convinced me to give their ADSL a try as it was free. So few days go by and my broadband stops working, no warning just stops. Made enquiries & my current provider told me that the carphone warehouse (CPW) had removed the existing equipment to fit theres, without a MAC number or telling anyone. So I fitted the new Talk Talk modem & nothing worked, CD did not run & setup procedure failed. So phoned the CPW help desk & eventually got it working, but only for a hour before it gave up, and by this time I had discovered that my phone line was noisy & just cut off after so many seconds. Even when the ADSL was working it was erratic & so slooooooooooooooooooooooooow . The CPW got BT to come out & check the line but they found no faults, in fact the guy said it was the equipment Talk Talk fit on the line. This went on for a while & no progress, no phone & no ADSL plus the CPW helpdesk staff were technically incompetant & lacking even basic communication skills so there was no hope in sight. Phoned BT & they sorted out my phone within a day & soon after had their Internet package working using my previous modem & everything worked. So do not think of using Talk Talk ADSL as it is a waste of time, and you will have no support and just hassle. I have also talked with other people who have had similar experiences & basicaly the CPW are just incompetant and should not be let near or loose with anything technical. Roy