Hello everyone, Hope someone can help with this query. I always thought that there was a set time in between missing a payment on something and being issued with a default letter. I thought the time lapsed must be 60 days. We are having long term problems with a well know sub-prime finance group and have just discovered that a default notice which was served to us in 2005 was sent out only a few days after missing a payment - hence removing our right to volunary terminate and then running into loads of financial problems with this particular debt. The company are arguing with us that it is 60 days now but back then it wasn't. Any help greatly appreciated.

Beau, I wanted to write to them just really to rub their noses in it! Eversheds always have an answer to everything - basically I get the feeling they think they are above the law. Was told yesterday that court papers are on their way. I will be asking questions on here when they arrive as I want to defend it as much as poss. One other question - why do the papers apparently have to go back to the creditor (ie. Eversheds) first rather than the Court???

Well, well - it seems Eversheds have been busy recently as we got exactly the same letter in the post today! The time has now just expired for them to provide us with our CCA and the letter to them is going off tomorrow. Advised them of this last week when they phoned again but as usual they said they were unaware of our request & in any case weren't obliged to send the CCA (if they had it) as they were goverened by the Solicitors Society (I think he meant Law Society). They are acting for Arrow Global for a debt which is 11 years old.

As far as I understand it, as we have paid more than one third of the balance, Welcome would need to obtain a court order to acquire the vehicle. However, why they won't take us up on our offer of voluntary repo is unclear. Also, we probably dropped ourselves in it re. the default notice. We ran into problems just prior to Xmas 06 and let them know that we were going to voluntary terminate. We weren't able to meet the Xmas payment and lo and behold a default notice arrived shortly afterwards thereby removing our right to voluntary terminate and only be liable for up to half the balance. They just don't want to take the vehicle back whichever way you look at it. Buying on HP was the worst thing we have ever done - we had never done it before this car and will never ever do it again.

We too have big problems with Arrow Global. They bought the debt from Lloyds TSB (debt dates back to 1997). CCAd them back in March (to 15 Old Bailey) & now the additional 30 calendar days are almost up & we've heard nothing - well apart from calls from their solicitors (well known big law firm) who say they know nothing of our CCA request (even though we were told that everything sent to A/Global automatically goes back to the solicitors). The solicitors are now saying that their clients do not want to accept any further payments from us!! (We have paid £50/month since last November). Do we now cancel the standing order/continue paying it. The last time the solicitors phoned I lost my temper and hung up after saying that they would have to do what they had to do but we would defend it all the way.

I have no idea why they won,t accept the voluntary repo. They seem to have a high turnover of staff at the local office which we were using. The man I was dealing with is no longer there & he said at the time of writing in January that it would be difficult for them to take the car back - it would mean them filling in an ???IMB docket??? & would probably take around a month - but here we are almost 4 months later and still nothing's happened (by the way we have only paid the one payment of £150 since last November). I just don't know what's going on with them.

Mummy of Five - our situation is almost identical to yours! In summary out of desperation for a vehicle in 2005 we purchased a vehicle on HP via Welcome. Ran into difficulties about 6 months into the agreement - & they were really quick - after just one missed payment - to issue a default notice - hence removing our opportunity to voluntary terminate at any point. Continued to pay with difficulty - & to date have paid £4,500 - however this doesn't take into effect the various charges/fees which have been added by them to our balance - but this is what we have physically paid. Decided enough was enough in January this year & we wrote to them stating our difficulties & that we would agree to a voluntary repo. Didn't hear anything at all from them despite ringing them on several occasions. We were then informed that our account had been transferred to the collections dept who we should communicate with. Anyway, to cut a long story short, they have asked us to sign a new agreement for 60 months (I think this totals another £8,000 with the interest added). Have made a payment of £150 to their collections office in order to stop the situation apparently going to their legal dept. Not heard anything else from them for a month - rang the local office & was told that the agreement would be dealt with elsewhere - ? where. We don't want to sign another 5 year agreement for a vehicle that probably won't last that long. We are in limbo - with a car they don't want back and yet we can't afford to pay for!!!

Thank you. We're still continuing to pay monthly by D/debit - they won't put anything in writing to us though. Just threats over the phone - & they are still insisting that it is inevitable that they will go for CCJ and charging order. We have argued the toss with them but they insist that they will do this in due course. Apparently the phone calls are all part of their campaign to get the full balace.

Hello everyone again. I've contacted the original lenders (TSB) and they have confirmed that there will not be any agreement as the debt is so old. Have sent off letter to Arrow Global asking if theyt have a copy (as per your template). If they have no copy - then where do we stand. Eversheds are still being vile with their phone calls on a near daily basis.

Thank you very much for your help. I have searched high & low for our copy of the agreement but have neem unable to find it. I will write to Arrow Global via Eversheds & ask them for a copy. Your advice has reassured me.

Hello everyone, I'm brand new to this forum and am hoping someone can advise me where we stand - I am losing sleep over this matter! In summary, we (hubby & myself) took out a personal unsecured loan with the TSB 13 yrs ago. In between time we have paid some of this but owing to one thing & another the payments fell into arrears. The debt was sold to various DCA's and has now been bought by Arrow Global - we owe £6000. In November '07 we sent in an income & expenditure form & they agreed to acept £50 per month with payments going to Eversheds (? solicitors). We duly paid the monthly instalments by direct debit & thought that would be the end of it. That was until yesterday when they (Eversheds) rang my hubby's employer trying to trace him (they have our home telephone but had not tried that). Basically Eversheds are saying that Arrow are wanting to secure all these debts they have purchased on debtors' homes so that they will get their money in the event of a sale, by way of a charging order. I have read up on this & thought they could only do this once a CCJ had been done - however they are telling me different & say that they can go for the charging order straight away "and have done 100's since Christmas". I am worried sick - we have had our mortgage for 16 years and have at times struggled to keep up with it and then for it be put in jeopardy is awful. Is this legal and if so, can they force a sale for the sake of £6000 when we are paying £50/month quite satisfactorily?