Many thanks for your advice, will take action accordingly. Aniketh

Onestopphoneshop has rejected 2 of my claims on the basis : 1st claim - didn't send the original bill, though the wellcome pack says photo copy is acceptable but terms and cond (received via email ) asks for the original 2nd claim - Onestopphoneshop is saying that i've send the bill early, should've waited for the bill which comes after 180 days. Could anyone please advise me whether I have any chance of getting this back, if I take a legal action. And should I be making application for small claim at county court for the total cashback amount as they are saying that future claims are invalid. Many thanks