hi all, I recently moved apartment and had to cancel the standing order for my previous address (i moved next door and i am using the same real estate agent for the new apartment btw). I asked for it to be cancelled on the day the money was withdrawn and received a refund that day. I was happy until i got back from my december holidays when i discovered that the payment had been taken again!!! it turns out they did not cancel it after all. i logged onto the NatWest site this morning and cancelled it (i wish i had bothered to explore the site fully now...) and went into the regent street NatWest during my lunch break to get a refund. i explained to them what happened with and showed them my statement history (deductions every month on the 21st or 22nd for 6 months before hand when the standing order was in effect until november etc) the lady said she would escalate it, took my details and said she would call me back this afternoon. she said it may be monday before i get a answer. she didnt bother to call until 4pm so i did. i pushed harder this time and it turns out they have to ask my real estate agent for the money back... and it may take up to 5 days to accomplish. the other thing is to approach the estate agents bank direct and this may take 6 weeks!!! she even had to gall to suggest i contact the estate agent and ask for the money back from them!!! i asked them to cancel the standing order and they did not (or did but only for a month?), money has been taken out of my account without my permission or consent, surely i should be entitled to a refund immediately? Effectively its been stolen i know the laws are different for standing orders and direct debits but this is ridiculous. they cock it up, don't follow my instructions to cancel, and expect me to wait for hundreds of pounds to be returned? has anyone had similar experiences? what should i expect, how can i resolve this promptly? thanks