It is very interesting to hear the numerous stories regarding this sham of a company. I was actually evicted from my property in April 2007, and I had to pay just under £10,000 within 3 weeks in order that I get my property back. I had to borrow this money from a family member and in May 2007 I was allowed back into my property. Since then I have had nothing but problems with them. I have asked for a breakdown of the amount the claimed I owed them on numerous occassions, and only received it just before christmas after I had to give them the full sob story of my mental illness. The upshot of this is that it seems that more than half of the £10,000 was charges and interest!!!!. Also my mortgage payment jumped £138 pounds in September due to a .88% libor rate increase, they agree that this seems excesive but low and behold cannot explaine to me why. Yesterday I received a letter from them saying that I owe them £984 in arrears, which is totally untrue as I have paid by direct debit since getting my property back. What is it with this company, I feel like they are trying to send me round the twist. HELP!!!