I have my dad's old air rifle that I took to a gunsmith to be refurbed,It worked when I dropped it off!! They said it would take 7 to 10 days but they have now had it 6 weeks, I phoned them yesterday left answer phone message and no longer being polite and sick of chasing them up I told them I wanted to know what is happening with my gun. I have numerous emails from weeks ago saying it will be ready any day now. Today I had a phone call to say their is a problem with the gun, all the guy said was "the trigger isn't catching, doesn't know why, tried putting original parts back in and still doesn't work" He also said he doesn't normally do this but as he broke it is prepared to pay me £50 as that's its market value! I told him it's worth more than that and A lot of sentimental value. They can't replace it with another as its a 35 year old gun and I gave them 3 options Fix it (he said we can't) Replace it with another the same (he said we won't find one) Replace it with a brand new gun (latest version of my gun as its still made) which is £200 new and I would still pay the £60 refurb fee (gave no answer). I have given them 7 days but what should I do if I don't get a satisfactory response by then. He offered to send it to the manufacturer to see if they can fix it but will take 6 weeks and I said I'm not waiting that long as you have had it long enough. Have I any rights?

i had a email which i had to reply to saying "do you accept the job offer". apparantly this counts as a contract but i didnt sign anything in writing except to say i agree to them carrying out checks, references etc..... some people might say i shouldnt of gave notice, but when i was told on the 17th december my start date should follow next week I took it for their word. Due to all the things i needed to do to move 200 miles I needed to get things started. thanks for everyones advice, its been really appreciated.

no offense intended!!! are you 100% accurate on this, i wasnt sure if this is something you do for a living or have extreme knowledge in this area, so just asking? im more annoyed about how much i am out of pocket for a job that tbh never existed, 400 mile round trip, 100 round trip for medical, loss of earnings attending medicals etc.... was just a complete waste of time, had they done things correctly they would of realised they had enough staff before advertising the vacancy.

Hi, wonder if anyone can help. Applied for a job 200 miles from where i live in early oct. Attended interview, was made a conditional offer of employment on the 30th Nov. The conditions were i successfully passed a medical, police checks, references.. Attended medical on the 7th December which was a 100 mile round trip. On the 15th of December i was told i was successful in all aspects and would recieve my start date before xmas with a copy of my employment contract. I handed in the notice on my house (2 months required) notice on my current job (6 weeks required) arranged new schooling and everything else when i got this email ready to move in jan to a new town 200 miles away. On the 29th December i recieved a "out of the blue" email from the new employer stating they were withdrawing their job offer due to operational reasons. I phoned them and they said that after a head count management decided they had enough staff. I was told to put my complaint in writing and they would be in touch. I told them that basically i believed they were in breach of contract and i would be looking to recoop my expenses etc..... I have attached below their response, I wont find out till next monday if i can withdraw my resignation from my current job as my boss is on holiday till then. I am trying to find out if I have any legal right? or can they just do this? this is a large plc company so i presume they know what their talking about? Sorry it has taken a few days longer to get back to you after the Christmas Break. We very much regret the particular unavoidable circumstances that required First Great Western to withdraw your conditional offer of employment. However, we have looked into your situation and it is clear that First Great Western have not acted in breach of contract as you allege. Even if a binding contract had been entered into (which we dispute) First Great Western has the right to terminate your contract at any time either before or during your employment. First Great Western will only be found to have acted in breach of contract in such circumstances in the event that the company does not comply with the applicable notice provisions under the contract. The applicable contract of employment for the role of Carriage Cleaner, which you would have been required to sign prior to commencing employment and which is standard for all Carriage Cleaners in the company, states that employees with less than 1 month's service are not entitled to receive any notice of termination of employment. This reflects the provisions in section 86 of the Employment Rights Act, which set out the statutory minimum notice that employers are required to give when terminating a contract of employment - namely that no notice is required to be given until an employee has completed 1 month's service. Therefore, as you had not completed 1 month's service, First Great Western had the right to terminate your conditional offer of employment without notice, and the company has not acted in breach of contract in so doing. First Great Western is therefore not liable to you for any compensation.

they gave me a really sh**** attitude when i went in, they may as said here is your refund now get out of our shop.

ok, went into shop today, apparantly in between my last visit and today they emailed the returns department, who told them they have to give me a refund, as soon as i walked in today i didnt have to say anything they just said "we can issue you a refund" which they did rather reluctantly and rudely. so im happy!

yeah the fault happends 3 or 4 times a day, but has done for 2 days in a row now, not bothered about the sim tbh, just looking for a refund on the phone. thanks for your help will post the outcome tomorrow.

"You have no right to insist on a different replacement or a credit, only a like for like swap of which it must be new". my statutory rights which i got from the gov website states i am entitled to my money back. their not refusing to take the phone back, they are offering a swap for another of the exact same. listed below is the actual rights doesnt this mean that i can have a refund. The Sale of Goods Act states that if customers want to reject faulty goods, they have to do so within a "reasonable time". A legal definition of "reasonable" is not given though - it varies from case to case and could be just a few weeks from the date of purchase. If a customer rejects faulty goods within this "reasonable" period, they're entitled to ask for their money back

thanks for all your help, forgot to say in my above post, the shop was open today!!! i have had the phone 6 days when the fault was reported, tomorrow will be 7 days, i am going back to the shop to see the manager (who was off) the supervisor told me no refund or part refund against another phone, only a like for like swap, and that the manager will only tell me the same thing as him (cos hes been their years!, and knows all the terms and conditions) i will post the outcome, i am also talking to trading standards in the morning and repeat what they say to the manager. when i was their today i phoned orange (150 number) who told me i was entitled to a refund, and asked to speak to the supervisor i passed him the phone and they told him to give me a refund. he said no becuase they are orange retail and the refunds policy is different to orange direct? i told him that i didnt want to return it coz i didnt like it (which i do) i said it is because it is faulty and after being faulty within a few days put me off having another, i also told him that in a court of law the sale of goods act would override any of oranges own terms and conditions. i went home then back to the shop and i showed him a copy of the 1982 sale of goods act that i got from the net which he read but he still wouldnt accept it.

tbh they have offered a replacement like for like but after speaking to lg customer services, reading others that have had the same problem, i have lost confident in this model of phone, so i asked for a full refund or a part refund/another phone, they refused a refund of any kind.

btw havent doctored this, just highlighted it, can anyone else see anything in this to say im not covered, i cant!

hi, whether orange take refunds or not, unfortunatley the goverment laws on consumer rights state the following which in a court would override oranges t&c's. We as consumers have rights!! i am contacting trading standards tuesday will post the outcome, have also emailed a letter of complaint to:- executiveoffice@orange pasted this from businesslink.gov.uk, highlighted the important bits. The Sale of Goods Act The rights of customers: goods If you sell your customers goods that don't conform to contract - that aren't as described, are unfit for their purpose or of unsatisfactory quality - you are legally obliged to resolve the problem if they seek redress. The Sale of Goods Act states that if customers want to reject faulty goods, they have to do so within a "reasonable time". A legal definition of "reasonable" is not given though - it varies from case to case and could be just a few weeks from the date of purchase. If a customer rejects faulty goods within this "reasonable" period, they're entitled to ask for their money back. All customers can claim compensation at any time if they choose. If you sell to consumers - not other traders - they can ask for a repair or a replacement immediately (instead of asking for a refund) at any time until six years after purchase. If you're dealing with a consumer, any repair or replacement you arrange must not cause them too much inconvenience. You may have to pay for other costs such as transportation. However, if a replacement is impossible and the goods cannot be repaired economically, or vice versa, then you can offer a full or partial refund. In law you have a responsibility to your customer for up to six years from the date of purchase (in Scotland, five years from discovery of the problem). During this period, you are legally obliged to deal with any claim of breach of contract.

ok thanks

hi people, wonder if you can help, 4 days ago i purchased a pay as you go phone from a orange shop in our high street, using my debit card not credit. the phone keeps randomly switching itself off without me pressing anything. I have researched the internet and its seems a common problem with this phone, (firmware? problem) and by the sounds their is no immediate fix. this has now put me off wanting another, but i dont really want a full refund, just another phone of same value or a part refund and replacement phone. i cant get hold of the shop till tuesday but i have noticed on the reciept it says " we do not offer a money back guarnatee policy" this does not effect your legal rights. its a proper orange shop, and even though they dont know about my probelm till i get their on tuesday could they get out of giving a refund or part refund/exchange.

its with lloyds tsb, dont owe them any money whatsoever. so how will they find out about my bankcrupcy

hi i am in a no win situation and my only option is bankcrupcy. my question is i have a bank account that i have never used, and dont owe that bank any money. i am not declaring this account to the official reciever, im sure i shouldnt be doing this. can he find out about this bank account? does he do a search or something? i here its a knightmare to get a bank account after bankcrupcy so what what harm am i doing?

hi, thats is with the debt recovery fees, the original bill is £363.22, will see if i have a breakdown of the costs, the noisy wheel bearing only made a noise when you turned the steering wheel left (putting a load on the front right wheel) was what i thought it was. i said i think its just a wheel bearing when i dropped it off, but if it was anything serious like a cv joint/driveshaft/ over £100 then ring me first. it wasnt even that loud just wanted the car to be right ( a gift). they told me he changed the front right bearing and it was still their, so he changed the front left, to his surprise it was still their, then he changed a rear, still their lol, then he changed the other rear and the noise went.

thanks for your advice, when their is an update to what has happened i will post it on here. Whatever happened i wasnt going to pay its just the first time i have ever had a final demand letter, but i do believe its the usual scare tactics to get you to pay.

Hi all, cool forum, i am in need of help if possible, I booked my wifes old renaulty clio into a garage to have a noisy wheel bearing fixed. On delivering the car to his premises i left clear instructions with his front desk that i believe the car had a noisy front wheel bearing but should he find anything more severe wrong with the car or the cost went over £100 to call me before any work was carried out for authorisation, my mobile number was written in his diary. i didnt here anything from him all day, and i went to collect the car and found out that he changed one wheel bearing and the fault was still their, then he changed another and a further 2 to rectify the fault. I asked him what the cost was as it sounded like alot of work had been carried out and he told me he would do a good price and send me a bill through the post (£438.83) but didnt give me a price their and then. i told him i wasnt happy at all about this as he was supposed to ring me before such extensive work was carried out, to which he replied "sorry i didnt call you it has been a very busy day and i knew you wanted the car back asap" if it takes him four attempts to fix the fault that isnt my problem, and that he is billing me for parts that were not required, and also this work he carried out was unauthorised anyway. He knew the value of the car was no more than £400 - £500 and to carry out this amount of work on such an old car without calling me is ridiculous. what the garage doesnt know is that a few days previous this car was mot'd elsewhere, i went back to the garage that carried out the mot who told me that it was possible to miss a noisy wheel bearing on an mot as they dont roadtest the car, but missing 4 was just impossible. I also know alot about cars and if all four wheel bearings were gone it would make alot more noise than the slight humming it was making when steering left when taken to him. as i good will gesture i offered to pay him the sum of £150 at the time which was point blank refused and still £50 more than what i authorised to. this was originally 2 years ago and every month i get a statement from him. today i have recieved a final demand from a debt recovery agency saying they will take court action and now im really worried.