this is the only way I can think of to get a response from pc world directors, as their customer services have not been able to resolve my problem.I have asked to speak with [EDIT] the Director but the furthest I have got is Team leaders in their sheffield office, my story I wanted to replace my pc, went to pc world bought brand new one cash, phoned sky to have an engineer come and install my broadband and my new tv ( dixons, phillips 42 inch) 1st pc advent mother board broke 2nd pc packard bell sounded like it had a lung disease.(re furbished i think) made terrible noises and ps tech guys told me re install the whole thing, no I took it back to store 3rd pc packard bell again kept crashing all the above pcs were checked by the " tech guys" all confirmed faulty 4th pc pakard bell " worked" wow!! called sky to re install broadband,he said great you got one that works, I said yipee, he said hey theres no sound. ARGHHHHHHHHHHHHHHHHHH! PHONED TECH GUYS, WE DID CHECKS ...RESULT ANOTHER PC FAULTY here are the folks ive spoke to already and got nowhere, [EDIT] ALL I WANT IS A PC THAT WORKS, CAN SOMEONE TELL ME HOW I CAN CONTACT THE MANAGING DIRECTOR OF PC WORLD AS I THINK HE SHOULD KNOW WHAT IS GOING ON. WHEN I LOgGED ONTO GOOGLE AND CLICKED PC WORLD COMPLAINTS THERE ARE LOTS OF THEM, it seems im not alone, and folks are getting the same treatment, they never get called back! if your buying a oc this christmas ask santa to shop somewhere else