Well just to let anyone who's interested know that I sent the email to CDuntone. I had to send it twice before I got a response telling me that I would hear from someone within 3 working days. A week later I received a letter telling me that they had listened to my original call - even though I had already been told that it was not recorded - and they agree that I was miss sold a contract. They have told me that they have refunded the difference by putting a credit on my next bill of the amount I was disputing - £120. The direct debit comes out on 20th so will find out then if they have refunded it!

Hi I'm wondering if you can help me. I had a contract with E2Save which was up for renewal. I then got a letter from the Carphone Warehouse asking me to upgrade with them and to call them. I called them and spoke to someone who offered me a deal - 800 mins & 1000 texts for £20 a month for 18 months. I said I would call him back and let him know. When I called back I spoke to someone else. I told him the upgrade that I wanted but he told me that I shouldn't go for that upgrade. He told me that I should go for 600 mins & 1000 texts. He told me to go for this and then call him on his direct line in 1 months time to upgrade to 800 mins & 1000 texts. He told me that if I do this I would get 12 months free line rental & 6 months at half price with redemptions. I clarified with him that this would mean that I would only end up paying 6 months at half price - which would equal £120 - with the redemptions as the contract was for £40 a month. He confirmed that this was correct. In a months time I called his direct dial to up my tariff to the 800 mins, but when I called his direct dial it just rung & rung and then went to answerphone. I left a message for him to ring me back, but wanted to up my tariff as 600 mins was not enough for me, so rung the customer services instead. They told me that the deal that he offered me was non existent and they don't know why he said it. They told me that they would up my tariff but I would be getting 800 mins & 1000 texts for £40 a month with 12 months free line rental, not with the 6 months half price on top that he offered me. I told them that this was not good enough so they said they would hand it to the 'escalations team' and get back to me within 72 hours. That was over a month ago. Since then I have rung them 7 times, each time having to re-explain the situation again and being passed to several different phone monkeys without anyone giving me an answer. The last call I had was just now, where they told me they would hand the situation over to the 'escalations team' and get back to me within 72 hours! One of the phone calls I had I spoke to a very helpful person who told me that the call was never recorded (what a surprise). I have since written to the High Level Complaints, who have not even responded to tell me that they have received the letter. I have been told to email C Dunstone, but I do not know if this is worth it or if I should just wait for a response? Do I have a leg to stand on seeing as they never recorded the call? Please help! Thanks.